This would be a
fantastic addition – my company is currently looking to Asterisk as a potential
candidate for this if FS can’t do it.
I want FS to win of
course J
Software
Development Manager
Back
Office
From:
freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Michael Collins
Sent: Thursday, September 17, 2009 11:20
AM
To:
freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] skill-based
ACD
On Sun, Sep 13, 2009 at 8:01 AM, mark morreny <markmorreny@gmail.com>
wrote:
Hello
Has any tried setting up an ACD based on skillset?
The current out-of-box version of fifo does not seem to support acd based on
agent skillset. Does anyone have any experience in doing it with some
external scripting using lua or javascript?
I am interested in hearing how others may have done it
as I am trying to implement one myself.
thx,
mark
I was curious about this myself. Even if someone has
built a non-free skills-based ACD using FS I'd like to know about
it.
-MC