Without seeing your dialplan, it is going difficult to help

what does the command below gives you:

sofia status


On 13-05-19 09:25 AM, Mike Hendrie wrote:
==========================
Server: Ubuntu 12.04
Version: FreeSWITCH Version 1.5.1
Enabled: Multi-Tenant 
Extensions: 1000 and 1001
Connection: freeswitch server NAT to provider
Connection: extensions are on the same LAN as fs server
DID: 1 DID
==========================

Can-Do: 
  • I can dial extension to extension (1000 to 1001) and the phone rings and can talk.
  • I can test with extension 5000 and listen to the echo test.
  • I can dial the DID to the Freeswitch server. The server sends the the call to voicemail, 1000, when it should ring the phone.
Cannot Do:
  • I cannot call out of any extension. The phone does not ring. It is silent.
  • I cannot dial the DID and ring a phone.  It only goes to VoiceMail.
Question:
  • Why can I not dial the DID and have the extension ring? 
  • Where should I check?
Thank you,
Mike


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