Thanks for a reply, Brian.

 

 

That’s what I told them they should be doing but they won’t listen.  I cringe when I overhear someone saying “call straight through” (ie, “I’ve pressed xfer twice”)  ;)

 

Looking at the logs when it happens it would appear that a hangup request came from the phone and not the PBX, does that sound right?

 

 

Maybe this will help from my debugging last week during a transfer: -

 

2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:1613 (FreeTDM/1:1/000) State Change CS_EXECUTE -> CS_HIBERNATE

2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal FreeTDM/1:1/000 [BREAK]

2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:1615 (sofia/internal/sip:216@X.X.X.104:5060) State Change CS_CONSUME_MEDIA -> CS_HIBERNATE

2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal sofia/internal/sip:216@X.X.X.104:5060 [BREAK]

2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:791 Send signal sofia/internal/sip:216@X.X.X.104:5060 [BREAK]

2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:362 (sofia/internal/sip:216@X.X.X.104:5060) Running State Change CS_HIBERNATE

2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:791 Send signal FreeTDM/1:1/000 [BREAK]

2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_originate.c:3364 Originate Resulted in Error Cause: 487 [ORIGINATOR_CANCEL]

2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:432 (sofia/internal/sip:216@X.X.X.104:5060) State HIBERNATE

2012-02-08 14:28:26.614963 [NOTICE] switch_ivr_originate.c:2459 Cannot create outgoing channel of type [user] cause: [ATTENDED_TRANSFER]

2012-02-08 14:28:26.614963 [DEBUG] mod_sofia.c:222 sofia/internal/sip:216@X.X.X.104:5060 SOFIA HIBERNATE

2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_bridge.c:749 (sofia/internal/sip:216@X.X.X.104:5060) State Change CS_HIBERNATE -> CS_RESET

2012-02-08 14:28:26.614963 [DEBUG] switch_ivr_originate.c:3364 Originate Resulted in Error Cause: 601 [ATTENDED_TRANSFER]

2012-02-08 14:28:26.614963 [DEBUG] switch_core_session.c:1180 Send signal sofia/internal/sip:216@X.X.X.104:5060 [BREAK]

2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:432 (sofia/internal/sip:216@X.X.X.104:5060) State HIBERNATE going to sleep

2012-02-08 14:28:26.614963 [DEBUG] switch_core_state_machine.c:362 (sofia/internal/sip:216@X.X.X.104:5060) Running State Change CS_RESET

2012-02-08 14:28:26.614963 [INFO] mod_dptools.c:2900 Originate Failed.  Cause: ATTENDED_TRANSFER

 

 

Here is a different one I’ve seen today: -

 

2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2848 (sofia/internal/212@X.X.X.2) Callstate Change EARLY -> HANGUP

2012-02-15 13:05:09.651368 [NOTICE] switch_channel.c:3276 Hangup sofia/internal/212@X.X.X.2 [CS_EXECUTE] [INCOMPATIBLE_DESTINATION]

2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2871 Send signal sofia/internal/212@X.X.X.2 [KILL]

2012-02-15 13:05:09.651368 [DEBUG] switch_core_session.c:1180 Send signal sofia/internal/212@X.X.X.2 [BREAK]

2012-02-15 13:05:09.651368 [DEBUG] switch_ivr_originate.c:3222 sofia/internal/212@X.X.X.2 Media Establishment Failed.

2012-02-15 13:05:09.651368 [DEBUG] switch_channel.c:2848 (sofia/internal/sip:211@X.X.X.105:5060) Callstate Change ACTIVE -> HANGUP

2012-02-15 13:05:09.651368 [NOTICE] switch_ivr_originate.c:3224 Hangup sofia/internal/sip:211@X.X.X.105:5060 [CS_CONSUME_MEDIA] [INCOMPATIBLE_DESTINATION]

 

 

Also had one report of it dropping a call after taking a call off-hold but no more.

 

 

Jira?  Sorry what is that?

 

 

If your users want to do that they should be doing a blind transfer (Users are hard to train).   Collect data, use latest git, open jira.