This is what I found in the log file. Also, if from command line I type: originate sofia/external/355@my_sip_provider.com 2009   , it will ring my extension and play some music (which  is defined in the 2009.xml file) Thank you for all your help -------------------------------- 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:117 parse_exten() Regex: [show_info] destination_number(18187188234) =~ /^9992$/ 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:119 parse_exten() Regex mismatch 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:117 parse_exten() Regex: [video_record] destination_number(18187188234) =~ /^9993$/ 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:119 parse_exten() Regex mismatch 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:117 parse_exten() Regex: [video_playback] destination_number(18187188234) =~ /^9994$/ 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:119 parse_exten() Regex mismatch 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:117 parse_exten() Regex: [delay_echo] destination_number(18187188234) =~ /^9995$/ 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:119 parse_exten() Regex mismatch 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:117 parse_exten() Regex: [echo] destination_number(18187188234) =~ /^9996$/ 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:119 parse_exten() Regex mismatch 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:117 parse_exten() Regex: [milliwatt] destination_number(18187188234) =~ /^9997$/ 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:119 parse_exten() Regex mismatch 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:117 parse_exten() Regex: [tone_stream] destination_number(18187188234) =~ /^9998$/ 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:119 parse_exten() Regex mismatch 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:117 parse_exten() Regex: [hold_music] destination_number(18187188234) =~ /^9999$/ 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:119 parse_exten() Regex mismatch 2009-01-13 13:01:58 [DEBUG] mod_dialplan_xml.c:117 parse_exten() Regex: [qtioutbound] destination_number(18187188234) =~ /^(1{0,1}\d{10})$/ 2009-01-13 13:01:58 [DEBUG] switch_core_state_machine.c:100 switch_core_standard_on_routing() (sofia/internal/1000@192.168.2.104) State Change CS_ROUTING -> CS_EXECUTE 2009-01-13 13:01:58 [DEBUG] switch_core_session.c:806 switch_core_session_signal_state_change() Send signal sofia/internal/1000@192.168.2.104 [BREAK] ----------------------