I would like an answer to this, too.

However, here's a place to start: you have 2 legs - you to their VPS, and their VPS to their office phones.
Perhaps there's an issue with the VPS. Can you get their VPS to playback a file and do an echo test? E.g. MOH or similar and call it directly and see if any of the same issues persist. Either way, you've narrowed down where the issue is...

-Avi


On Tue, Nov 6, 2012 at 6:41 PM, Sean Devoy <sdevoy@bizfocused.com> wrote:

Hi,

I have a client who has been working fine for months, but as of late they are reporting connections where the audio only works in one direction or neither and “terrible echo”.

 

I know they had some issues with their local Cable Connection, but they are supposedly resolved.  Results from “ping –n 50 –l 256 ” and “tracert” are virtually identical to mine from here and I have no issues.   Are there some diagnostics I could run to try and pin this down.  The phones are all cisco 504Gs, the server is a VPS from synapseglobal.

 

Thanks for any ideas you may have.

Sean


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