Forgot to mention everything after the “alert_info=“ is dependent on the phone, the SPA962 used n=, so the whole string might be alert_info=n=Work1. We hated the SPA phones and replaced them with Yealinks (we love those) and their alert_info is very different: alert_info=<http://127.0.0.1>;info=Work1

If it does not work simply find the syntax for alert_info on the SPA504G needs assuming it’s different from the SPA962, I assume it’s the same. Good luck.
Mario G

On Apr 23, 2014, at 8:28 AM, Mario G <mario_fs@mgtech.com> wrote:

I did exactly that in the SPA962 phones, it’s simple when you find the answer. You assign the ringtones a name in the phones. Then, in the bridge you add alert-info. In the example below I passed the variable from a LUA, but you could replace it with a name like Family, Friends, Work, etc. they match the phone names exactly. Then when it bridges the phone rings that tone regardless of the line it comes in on. I also think you can use it in a set command instead of the bridge but I forgot which one, export?
Mario G

 alert_info=n=${lua_ringtone}


On Apr 23, 2014, at 7:31 AM, Sean Devoy <sdevoy@bizfocused.com> wrote:

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Hi All,
 
I want to make the destination phone have a different ring for Internal Calls and External Calls.  We use Cisco SPA504Gs which have 10 system and 2 user defined rings to choose from for “default ring”.  They also have 10 “alternate ring patterns”, but I am at a loss how to cause the phone to use an alternate ringer.
 
Everything I see in the wiki has to do with ringback.  Unless I misunderstand, that is the ring the caller hears.  I want the phone to notify the callee this is a different call type.
 
The only thing I have come up with is to setup 2 different Line Keys with different ringers and direct the calls appropriately.  Besides requiring an extra <user>, it complicates the dialplan significantly.
 
Thanks in advance,
Sean
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