does anyone have a cdr viewer or method that can help me determine the total minutes for all calls on a specified DID for the hour/day/month to date? I would like a method to generate such a report and maybe have it emailed on a 24 hour basis to the person in charge of the DID. the following I have seen in the past with any method to find the original program that would give an output like this.
Calls by Day, DNIS -> DID ACCOUNT-> Friday, 8/19/11 (Eastern Standard Time)
| Daily | Month to Date
(Start of Month = Day 21) |
|---|
| Day | DNIS | DNIS
Group | Total
Calls | Minutes
of Use | Average
Hold Time
(Minutes) | Total
Calls | Minutes
of Use | Average
Hold Time
(Minutes) |
|---|
| – No rows – |