On Wed, Jan 20, 2010 at 11:44 AM, Dave Stevenson <stevendt@primrosebank.net> wrote:

Brian,

Following on from before, there's one item that I can't see how to do outside of modifying the directory\default.xml file, and that is setting up call groups.

I thought that I'd perhaps be able to do something similar to creating user dial plans and create a new file in directory\default\ which would be loaded before the other extensions, i.e., called something like 00_groups.xml and have the call group created there. (My test file is shown below). That did not seem to work, am I on the right lines or should custom groups get created somewhere else ?

This leads to the bigger question of where people should put their customizations without breaking the defaults. A good example of the issue is with ivr.conf.xml and the corresponding phrase macros in conf/lang/en/en.xml. In some cases it is impossible to add customizations without modifying the default config files.

I will bring this up on tomorrow's conference call. If you want to be heard on this topic then please join us on the call. I will get the agenda posted ASAP.

-MC