Hi all,

 

Is is possible to define a default action in an IVR menu? i.e. an action that is taken when the user does NOT press any key.

 

For example:

 

<menu name="ppn_ivr_VoiceMail_Play"
      greet-long="phrase:PlayVM"
      timeout="3000"
      inter-digit-timeout="3000"
      timeout="3000"
      max-failures="0"
      max-timeouts="1"
      digit-len="1">
  
   <entry action="menu-exec-app" digits="4" param="managed PPNSystem.Telephony.ChangeStatusVoicemailHandler 4"/>
   <entry action="menu-exec-app" digits="7" param="managed PPNSystem.Telephony.ChangeStatusVoicemailHandler 7"/>
   <entry action="menu-exec-app" digits="8" param="managed PPNSystem.Telephony.ChangeStatusVoicemailHandler 8"/>
   <entry action="menu-exec-app" digits="5" param="managed PPNSystem.Telephony.ReturnCallVoicemailHandler 5"/>
   <entry action="menu-exec-app" digits="" param="managed PPNSystem.Telephony.PlayVoicemailHandler"/>
 
   </menu>

 

In the above I would like the last action to kick in if the user does not press any keys after 3 secs.

 

Any help appreciated!

 

Thanks

 

 

Pj

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