How can FS force a Minimum call
duration for a FS caller (someone calling out of FS)?
We have a carrier that penalizes us with a surcharge for
short duration calls (sound familiar?).
So when a FS caller (not a call center or predictive dialer)
calls a cell phone and gets a ring tone or calls an answering machine, the FS
caller hangs up because they do not want to leave a message. But they do this in less then a few
seconds after the call is answered. This becomes a short duration call and
bang the surcharge applies. It is
actually cheaper to pay for a longer call time (6 seconds in this case) and
avoid the short duration surcharge.
But the FS caller does not know this.
So, how can FS hold the connection to the called party open
for at least the minimum amount of time I need to avoid the short call charge…
even though my FS caller has already hung up the phone on his end? I would like to do this in the xml dialplan if possible.
Thanks
-Frank