If this isn't possible which at this stage I presume is the case, perhaps we could use limit to keep count of the number of calls per extension.

Then we just need a way for mod_callcenter to check the limit, I've tried using this in the agent contact string but spaces don't appear to be allowed so the contact string ends at hash.

${cond(${limit_usage(hash mydomain ext)} >= 1 ? error/user_busy : ${sofia_contact(*/ext@mydomain)})}

Any ideas?

Thanks,

Shaun

---

From: FreeSWITCH-users [freeswitch-users-bounces@lists.freeswitch.org] on behalf of Shaun Stokes [shaun.stokes@itec-support.co.uk]
Sent: 06 October 2017 09:22
To: freeswitch-users@lists.freeswitch.org
Subject: [Freeswitch-users] mod_callcenter - How to skip busy agents not on a mod_callcenter call?

Hi All,

We've been using mod_callcenter and have experienced issues with agents still receiving mod_callcenter calls when on outbound or internal calls handled by mod_sofia.

The issue can be worked around by limiting the number of concurrent calls per extension and\or disabling call waiting but this doesn't solve the problem.

Is there anyway we can skip busy agents using mod_callcenter when they're not on a mod_callcenter call?

Thanks,

Shaun

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