On Mon, Jun 12, 2017 at 9:22 AM, Mimiko <vbvbrj@gmail.com> wrote:

Hello.

I have a question.

Is there a parameter that a member, after talking to some agent, leaving callcenter and then call back will be connected specifically to same agent, but be in same queue? If the agent is no more linked to the queue, then member will be connected to any other agent like normally.
If agent is still in system and is talking - then member will wait this agent to be free.

--
Mimiko desu.

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