Well thats Harder .

You can use an External DB or  if you hack mod_callcenter maybe pass some SIP "Extra" Headers

http://wiki.freeswitch.org/wiki/Strip_SIP_Headers

And process them on the softphone or something like that but probably just make a script in your language of choice
http://wiki.freeswitch.org/wiki/PHP_ESL
And Use a DB To Store The Channel Vars Where the client keys are and
the call uuid
http://wiki.freeswitch.org/wiki/Session_uuid


2012/8/28 Nitin Tomer <ntomer@newgen.co.in>

Thanks a lot. It worked J

 

This mailing list has been a tremendous source of information and have drastically cut down my learning cycle. I am really grateful for that.

 

Now one more question, I want a user to dial some information in the IVR system, and then the agent to be able to access that information. How can I achieve that?

 

Thanks and Regards

 

Nitin

 

From: freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Antonio Teixeira
Sent: Tuesday, August 28, 2012 5:21 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] mod_CallCenter: Agents not being logged out

 

Hello Nitin.

Try this
http://wiki.freeswitch.org/wiki/Freeswitch_XML-RPC

Probably fits your use case

2012/8/28 Nitin Tomer <ntomer@newgen.co.in>

Hi,

Thanks, I was able to log out the agent from FreeSWITCH console. And I was
also able to define two extensions in dialpna.conf where agents can call to
login/logout.

But I am not able to do it from outside the system. I am not familiar with
Python, is that the only way or it can be done through some other way as
well?

Regards

Nitin

-----Original Message-----
From: freeswitch-users-bounces@lists.freeswitch.org
[mailto:freeswitch-users-bounces@lists.freeswitch.org] On Behalf Of Vbvbrj
Sent: Monday, August 27, 2012 6:47 PM
To: FreeSWITCH Users Help
Subject: Re: [Freeswitch-users] mod_CallCenter: Agents not being logged out

> Now I am trying to set an agent's status with this command at the
> console: callcenter_config [agent set status 'Logged out'] [1000@default]
>
> This command is executed alright, but when I execute "callcenter_config
> agent list", the status of 1000@default is still shown as "available";
> why so?

Please see carefully how the command is written. It must be:
callcenter_config agent set status [agent name] 'Logged Out'

> Also please tell me what should be the syntax if I want to set status
> when agent dials a number. And is there a way to set this status from
> outside, like from a web page click?

On wiki
http://wiki.freeswitch.org/wiki/Mod_callcenter#Script_to_announce_members_po
sition
is an example for agent-login and agent-logout dialplan extension.

_________________________________________________________________________
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_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server
http://www.cudatel.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
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Disclaimer :- This e-mail and any attachment may contain confidential, proprietary or legally privileged information. If you are not the original intended recipient and have erroneously received this message, you are prohibited from using, copying, altering or disclosing the content of this message. Please delete it immediately and notify the sender. Newgen Software Technologies Ltd (NSTL) accepts no responsibilities for loss or damage arising from the use of the information transmitted by this email including damages from virus and further acknowledges that no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of NSTL.


_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com

FreeSWITCH-powered IP PBX: The CudaTel Communication Server
http://www.cudatel.com

Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com

FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
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