I have change somethings around as suggested but still freeswitch does not even make the attempt to dial out, this is the config i m using http://pastebin.freeswitch.org/20326 and this is the console logs http://pastebin.freeswitch.org/20327.

the name of the gateway i m trying to send the call to is huawei_csoft, in my original post i sent the name of the external profile whichis wrong but i was making lots of combinations trying to make it work .... thanks for any help ... 

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From: jpablolorenzetti@hotmail.com
To: freeswitch-users@lists.freeswitch.org
Date: Fri, 14 Dec 2012 22:46:39 +0000

Subject: Re: [Freeswitch-users] callcenter with external agents

Hi All, thank you very much for your answers, it is a relieve to know that what i m trying to accomplish is possible, i have not done it before so i m not sure what to expect, it is likely that i m configuring something wrong ..... i will try what was suggested in these responses and get back to you guys asap. thanks!!

> From: fdelawarde@wirelessmundi.com
> To: freeswitch-users@lists.freeswitch.org
> Date: Fri, 14 Dec 2012 13:49:08 +0100
> Subject: Re: [Freeswitch-users] callcenter with external agents
>
> It should work fine, heck it even works with loopback channels for me!
>
> Just in case, verify that your dialstring is correct. If
> "external-huawei_gw" is a gateway, use:
>
> sofia/gateway/external-huawei_gw/XXXXXX
>
> instead of:
>
> sofia/external-huawei_gw/XXXXXX
>
> Regards,
> François.
>
> On Fri, 2012-12-14 at 12:20 +0100, Regis M wrote:
> > It works, we're doing it on a production system.
> > The message seems to be more a agent State problem instead of gateway
> > problem. Your agent doesn't seems to been "Waiting" or you don't
> > correctly affect it in a tier with you queue. There's 2 agents thing
> > to check Status and State. and Tier association
> > Check the configuration by make call working with a "normal" sip agent
> > and then, you could try by changing his contact parameter to gateway
> > outside the fs callcenter box.
> >
> > Regards
> >
> >
> > 2012/12/14 Brian Foster <bdfoster@endigotech.com>
> > +1 I don't really know if this is possible. We've tried to do
> > it this way but we ended up using some LUA scripts and
> > mod_fifo. Unfortunately I can't release the scripts because
> > the client won't allow me.
> >
> > Sent from my iPhone
> >
> > On Dec 13, 2012, at 1:31 PM, Juan Pablo L.
> > <jpablolorenzetti@hotmail.com> wrote:
> >
> >
> > > Hi, i m trying to set up a callcenter but the lines for the
> > > agents are mobile phones in a mobile network and are not
> > > attached to freeswitch, i m trying to set it up with the
> > > following:
> > >
> > >
> > > <agent name="1000@default" type="callback"
> > > contact="[call_timeout=10]sofia/external-huawei_gw/XXXXXX"
> > > status="Available" max-no-answer="3" wrap-up-time="10"
> > > reject-delay-time="10" busy-delay-time="60" />
> > >
> > >
> > > XXXXX being the mobile number but i m getting the following
> > > error:
> > >
> > >
> > > Member 2018 <2018> in queue 'callcenter@default' reached max
> > > wait of 0 sec. with no agent plus join grace period of 5
> > > sec.
> > >
> > >
> > > and i see that freeswitch does not even try to dial out to
> > > the trunk.
> > >
> > >
> > > i m wondering if configuring it the way i need it is even
> > > possible as i think the problem may reside in the fact that
> > > freeswitch does not actually see the agent registered.
> > > thanks!!
> > > _________________________________________________________________________
> > > Professional FreeSWITCH Consulting Services:
> > > consulting@freeswitch.org
> > > http://www.freeswitchsolutions.com
> > >
> > > FreeSWITCH-powered IP PBX: The CudaTel Communication Server
> > > http://www.cudatel.com
> > >
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> > >
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> > >
> >
> > _________________________________________________________________________
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> > http://www.freeswitchsolutions.com
> >
> > FreeSWITCH-powered IP PBX: The CudaTel Communication Server
> > http://www.cudatel.com
> >
> > Official FreeSWITCH Sites
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> >
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> >
> >
> >
> > _________________________________________________________________________
> > Professional FreeSWITCH Consulting Services:
> > consulting@freeswitch.org
> > http://www.freeswitchsolutions.com
> >
> > FreeSWITCH-powered IP PBX: The CudaTel Communication Server
> > http://www.cudatel.com
> >
> > Official FreeSWITCH Sites
> > http://www.freeswitch.org
> > http://wiki.freeswitch.org
> > http://www.cluecon.com
> >
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>
>
> _________________________________________________________________________
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> consulting@freeswitch.org
> http://www.freeswitchsolutions.com
>
> FreeSWITCH-powered IP PBX: The CudaTel Communication Server
> http://www.cudatel.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://wiki.freeswitch.org
> http://www.cluecon.com
>
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_________________________________________________________________________
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