I'm having the exactly same issue
2012/2/15 fieldpeak
<fieldpeak@gmail.com>
Hi friends,
i'm using mod_callcenter, when i call a number of Queue, FS failed to find the agent. while i have register a softphone (nubmer 1001) in the system, also i already assing this agent to this queue in "callcenter.conf.xml", i doubt maybe it is wrong format for "user/1001@localhost" in "callcenter.conf.xml", then i tried user/1001@default. it still did not help, could anybody help me? thanks a lot!
log:
2012-02-15 23:47:52.491927 [DEBUG] mod_callcenter.c:1036 Updated Agent admin@localhost set state = Receiving
2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:1873 Parsing global variables
2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:2286 Parsing session specific variables
2012-02-15 23:47:52.494305 [DEBUG] switch_event.c:1170 Parsing variable [call_timeout]=[10]
2012-02-15 23:47:52.494305 [WARNING] mod_dptools.c:3016 Can't find user [1001@default]
2012-02-15 23:47:52.494305 [ERR] switch_ivr_originate.c:2447 Cannot create outgoing channel of type [user] cause: [SUBSCRIBER_ABSENT]
2012-02-15 23:47:52.494305 [DEBUG] switch_ivr_originate.c:3299 Originate Resulted in Error Cause: 20 [SUBSCRIBER_ABSENT]
2012-02-15 23:47:52.494305 [DEBUG] mod_callcenter.c:1641 Agent admin@localhost Origination Canceled : SUBSCRIBER_ABSENT
reg user info:
Call-ID: e8534b480a48a927@SG9tZS1QQy14NjQ.
User: 1001@192.168.200.252
Contact: "1001" <sip:1001@x.x.x.x:8420;rinstance=7e0b8cda3d10ac00;fs_nat=yes>
Agent: eyeBeam release 3015c stamp 27107
Status: Registered(AUTO-NAT)(unknown) EXP(2012-02-15 23:53:10) EXPSECS(87)
Host: DEMO
IP: y.y.y.y
Port: 8420
Auth-User: 1001
Auth-Realm: x.x.x.x
MWI-Account: 1001@192.168.200.252
callcenter.conf.xml:
<configuration name="callcenter.conf" description="CallCenter">
<settings>
<!--<param name="odbc-dsn" value="dsn:user:pass"/>-->
</settings>
<queues>
<queue name="7_Queue_test@localhost">
<param name="strategy" value="longest-idle-agent"/>
<param name="moh-sound" value="$${hold_music}"/>
<param name="time-base-score" value="system"/>
<param name="max-wait-time" value="0"/>
<param name="max-wait-time-with-no-agent" value="0"/>
<param name="tier-rules-apply" value="false"/>
<param name="tier-rule-wait-second" value="300"/>
<param name="tier-rule-wait-multiply-level" value="true"/>
<param name="tier-rule-no-agent-no-wait" value="false"/>
<param name="discard-abandoned-after" value="60"/>
<param name="abandoned-resume-allowed" value="false"/>
</queue>
</queues>
<!-- WARNING: Configuration of XML Agents will be updated into the DB upon restart. -->
<!-- WARNING: Configuration of XML Tiers will reset the level and position if those were supplied. -->
<!-- WARNING: Agents and Tiers XML config shouldn't be used in a multi FS shared DB setup (Not currently supported anyway) -->
<agents>
<agent name="admin@localhost" type="callback" contact="[call_timeout=10]user/1001@localhost" status="Available (On Demand)" max-no-answer="3" wrap-up-time="10" reject-delay-time="10" busy-delay-time="60" />
</agents>
<!-- If no level or position is provided, they will default to 1. You should do this to keep db value on restart. -->
<tiers>
<tier agent="admin@localhost" queue="7_Queue_test@localhost" level="1" position="1"/>
</tiers>
</configuration>
--
Regards,
Charles
_________________________________________________________________________
Professional FreeSWITCH Consulting Services:
consulting@freeswitch.org
http://www.freeswitchsolutions.com
FreeSWITCH-powered IP PBX: The CudaTel Communication Server
http://www.cudatel.com
Official FreeSWITCH Sites
http://www.freeswitch.org
http://wiki.freeswitch.org
http://www.cluecon.com
FreeSWITCH-users mailing list
FreeSWITCH-users@lists.freeswitch.org
http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
http://www.freeswitch.org