It was brought up on the conference call today to capture the work Travis is doing to document mod_fifo and get it into confluence for the user level documentation. Initial items: 1. Document types of installation of how call center-like users can setup multiple queues, priorities, and skill based agent selection. 2. on-hook vs off-hook agents 3. music on hold, break in announcements, place in line 4. call distribution or agent selection strategies 5. events fired during call flow -- William King wking@freeswitch.org FreeSWITCH Solutions, LLC PO BOX 2531 Brookfield, WI 53008-2531 Twitter: @FreeSWITCH , @quentusrex http://www.freeswitchbook.com http://www.freeswitchcookbook.com T: +1.213.286.0416 Skype:quentusrex