As it appears from the thread title I'm new to Freeswitch and Voip solution. So please excuse my ignorance if I didn't get you from the first time. I'm building a Dialer as solution for small compaign based on freeswitch. The main idea is that when agent are present : I'm not sure they call fs server or it calls them and starting dialing customers from a database and whenever a client pick up the phone : it's automatically bridged to one of the free agent (already parked and waiting).

What I have now ? :

*Freeswitch & webrtc2sip working on my server.

*SIPml5 Client issuing calls and working

I tried also to write some php script to run from a client host , that calls 2 sip client and do the bridging.

What I want to do now ? : I'm looking for a way to apply my business model automatically :

1- Calling agent and parking

2- Dialling customers and whenever it's picked up bridge to a free agent

My questions :

will it be possible to do this with only dialplans or I need to have some external script ?

Where exactly I can use fs events ? I will need them on the php app to create control on dialling client parameters and for bridging.

That seems a lot but I hope I will not be disappointed =)

Thank you,