Hi FreeSWITCH Enthusiastics/Gurus

Requirement  

1. Customers can  build  a custom IVR using a UI.

2. Back end code persists the IVR details in a DB.

3.  A URL  will be exposed  and will return the a XML file in the format as follows

<menu name="CUSTOMER_ID_ivr"

          greet-long="phrase:demo_ivr_main_menu"

          greet-short="phrase:demo_ivr_main_menu_short"

          invalid-sound="/mnt/callControlStorage/en/invalidSelection.wav"

          exit-sound="/mnt/callControlStorage/en/tollFreeForwardingDotCom.wav"

                                  tollFreeForwardingDotCom

          timeout ="10000"

                  inter-digit-timeout="2000"

                  max-failures="3"

                  digit-len="4">

      <entry action="menu-exec-app" digits="1" param="bridge sofia/$${domain}/888@conference.freeswitch.org"/>

      <entry action="menu-exec-app" digits="2" param="transfer 9996 XML default"/>    <!-- FS echo -->

      <entry action="menu-exec-app" digits="3" param="transfer 9999 XML default"/>    <!-- MOH -->

      <entry action="menu-sub" digits="4" param="3107767546_ivr_submenu"/>  <!-- demo sub menu -->

      <entry action="menu-exec-app" digits="5" param="transfer 1234*256 enum"/>    <!-- Screaming monkeys -->

      <entry action="menu-exec-app" digits="/^(10[01][0-9])$/" param="transfer $1 XML default"/> <!-- dial ext & x-fer -->

      <entry action="menu-top" digits="9"/>    <!-- Repeat this menu -->

</menu>

4. Load and start executing the IVR  ‘CUSTOMER_ID_ivr’  from events socket on the fly via HTTP URI.

Gave it a shot with current setup

ivr.conf.xml

<configuration name="ivr.conf" description="IVR menus">

  <menus>

                <X-PRE-PROCESS cmd="include" data="/mnt/<<Folder Name for the NETWORK DIRVE mapped>>/ivr_menus/*.xml"/>

  </menus>

</configuration>

The ivr.conf.xml is auto loaded at startup of FreeSWITCH.

To load any new IVR menus , we need to call API command reloadxml  which reloads the whole XML configs in autload_configs folder.

The reloadxml might take long time based on the number of XML files present in the folder "/mnt/<<Folder Name for the NETWORK DIRVE mapped>>/ivr_menus”

Good /Hope to have for the IVR menu

1. Load /Unload  IVR menus on the fly  using  API command(s)

freeswitch@localhost> loadivr << URL to fetch the  XML describing the IVR menu(s)>>

freeswitch@localhost> unloadivr  <<IVR menu name>>

2.  From the event socket

SendMsg <uuid>

call-command: execute

execute-app-name: ivr

execute-app-arg: <<MAIN_MENU to start execution>>SPACE <<URL to fetch the  XML describing the IVR menu(s)>>

Educated/Wild Guess

We might be able to play IVR menu on the fly  by combining the mod_xml_curl and  dialplan tool  - ivr.

Please let us know how can we achieve the functionality , we are more interested in the second  approach(Event Socket)  under Good /Hope to have for the IVR menu.

Thanks

RaviRaj.