Hi,
I am trying to establish an attended call transfer scenario as follows:
A call is made from extension1 to FSComm (Call 1) and is answered. Now another call is made from FSComm to extension2 and is answered (Call 2). I want to transfer the call between extension1 and extension2. For this I tried to use “uuid_bridge” command at FSComm and is issued through event sockets to FSComm as:
"api uuid_bridge <A-leg Unique-id of Call1> <B-Leg Unique-id of Call 2>".
This connected both the extensions and FSComm is out of loop for RTP. This achieved call transfer feature, but my issue is as follows.
When I saw number of calls at FSComm (using “api show calls” command), it has shown 0 calls, that is correct. Where as when I look for number of channels (using “api show channels” command), it displayed as 2 with details of current call between two extensions (i.e. A-leg of Call 1 and B-leg of Call 2). It means FSComm didn't come out of loop completely and is occupying the two channels.
Could you please let me know how can I make FSComm to come out of loop completely, so that I can accept/make another call at FSComm from/to different extension. (I tried to kill the channel at FSComm, but this is clearing the call between extensions completely)
I tried to use “uuid_deflect” command, but that is useful in Blind transfer and not in attended transfer. Also tried with “uuid_transfer” command but failed to achieve.
Could someone please let me know if there is any other method to achieve this attended transfer scenario.
Thanks & Regards
Suneel
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