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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>I don’t know the answer, but there’s a good possibility that a fine lady who records professional IVR prompts knows where to point you:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><a href="mailto:Allison@theivrvoice.com">Allison@theivrvoice.com</a><o:p></o:p></p><p class=MsoNormal><b><o:p> </o:p></b></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;color:#7F7F7F'> --- <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#7F7F7F'>John Boteler <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#7F7F7F'>BnC Group U.S.A. <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b><o:p> </o:p></b></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><b>From:</b> Sam van Herwaarden<br><b>Sent:</b> Friday, 9 October, 2020 03:44<br><b>To:</b> FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org><br><b>Subject:</b> [Freeswitch-users] IVR UI/UX design<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>Hi all,<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>My organization runs a number of IVR systems for information delivery, and one issue we often run into is that users find the interface a bit awkward or hard to navigate. We have experimented quite a bit internally with adjusting the structures of menus, ordering, phrasing etc. But we feel like there must be some knowledge/experience out there and that it shouldn't be necessary to rediscover most of this ourselves.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Does anyone have recommendations for resources with info on best practices for IVR design? Or contacts in organizations/companies that have a lot of experience with this?<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>Kind regards,<o:p></o:p></p></div><div><p class=MsoNormal>Sam<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></div></div></body></html>