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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I just switched a customer from our version 1.4 server to our 1.8 server. They have 2 phones programmed with the same 3 shared extensions. The only change made was the FQDN they login to. In show registrations, I only see one login for
each extension. The status on the phones all say registered. When called, only one of the 2 phones rings.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This customer is a restaurant whose employees can’t handle “transfer”, they insist on only using “hold” and pick up.<o:p></o:p></p>
<p class="MsoNormal">The phones are cisco, nat’ed and the server is not nat’ed. The phones are configured for Shared lines as well.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This is sort of urgent. Please help if you can.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Many thanks,<o:p></o:p></p>
<p class="MsoNormal">Sean<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sample User Dir entry:<o:p></o:p></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">user</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">id</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">201</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">variables</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">variable</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">outbound_caller_id_name</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">value</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">All
About Lunch</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">variable</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">outbound_caller_id_number</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">value</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">4106671100</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">variable</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">internal_caller_id_name</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">value</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">A.A.L.</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">variable</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">internal_caller_id_number</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">value</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">201</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">variable</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">user_context</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">value</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">from-internal-AAL</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">variable</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">accountcode</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">value</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">AAL</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">variable</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">callgroup</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">value</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">1</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">variable</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">sip-force-contact</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">value</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">NDLB-connectile-dysfunction</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">variables</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">params</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">param</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">manage-shared-appearance</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">value</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">true</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
/></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">param</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">multiple-registrations</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">value</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">true</span><span style="font-size:9.5pt;font-family:Consolas;color:black">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">params</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">user</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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