<div dir="ltr">exiting the queue is easy, the difficult part is how to keep their place in the queue and know when to call back, I don't think there is an simple way to do that.<br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Apr 15, 2019 at 5:00 PM David Villasmil <<a href="mailto:david.villasmil.work@gmail.com">david.villasmil.work@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div><div dir="auto">You can do this via ESL</div></div><div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, 15 Apr 2019 at 18:40, S.Rosenberg <<a href="mailto:thesipguy@gmail.com" target="_blank">thesipguy@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><a href="http://freeswitch-users.2379917.n2.nabble.com/How-to-enable-dtmf-prompt-while-in-callcenter-queue-td7587914.html" target="_blank">http://freeswitch-users.2379917.n2.nabble.com/How-to-enable-dtmf-prompt-while-in-callcenter-queue-td7587914.html</a> <br><br>You should also be able to use the <span style="color:rgb(0,0,0)">cc_exit_keys variable to exit the queue and then you can do the logic for the call return</span> <br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Sun, Apr 14, 2019 at 9:31 PM Moshe Rosenberg <<a href="mailto:moshe.rosenberg@gmail.com" target="_blank">moshe.rosenberg@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="auto">Hi<div dir="auto"><br></div><div dir="auto"> I am trying to set up that there should be an announcement in a call center que if you would like a call back please enter your number now and the system should either email this info or automatically call back when the agent becomes available </div><div dir="auto"><br></div><div dir="auto">I can't seem to find this in freeswitch </div></div>
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