<div><div dir="auto">Hello, Thank you for your reply. </div><div dir="auto">I really appreciate it. </div><div dir="auto">you are right. This is clearly a NAT problem. It was resolved by configuring NAT Port Mapping from Freeswitch Server to the contactcenter agent. (In case of Freeswitch deploying in different vLAN from agents, make sure Freeswitch can reach the agents without any restriction. You might want to ask the network admin to allow this rule). </div></div><div dir="auto"><br></div><div><br><div class="gmail_quote"><div dir="ltr">On Wed, Dec 19, 2018 at 10:01 PM Alexey Sibyakin <<a href="mailto:alex@freeswitch.com">alex@freeswitch.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hi,<div><br></div><div>Usually, RECOVERY_ON_TIMER_EXPIRE is a network or signaling problem. Any siptace/pcap?</div><div><br></div><div>Regards,</div><div><br></div><div>Alex</div></div><br><div class="gmail_quote"></div><div class="gmail_quote"><div dir="ltr">On Tue, Dec 18, 2018 at 1:24 AM Chhorm Chhatra <<a href="mailto:ch.chhatra@gmail.com" target="_blank">ch.chhatra@gmail.com</a>> wrote:<br></div></div><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"></blockquote></div><div class="gmail_quote"><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div dir="ltr">My case is that Freeswitch cannot originate the call to the agent (cause: RECOVERY_ON_TIMER_EXPIRE).</div><div>Any help would be very appreciated.</div></div><br><div class="gmail_quote"><div dir="ltr">On Sun, 16 Dec 2018 at 11:52, Chhorm Chhatra <<a href="mailto:ch.chhatra@gmail.com" target="_blank">ch.chhatra@gmail.com</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi,<div>Currently, I am experiencing a very weird behavior of mod_callcenter like the following:</div><div>1. after 4 to 5 mins of hearing the moh-sound, it started to randomly play media from the sound/music folder</div><div>2. MOD_CALLCENTER <b>can never bridge any call to the agent. It mostly says the user is not registered (although it's registered). Sometimes, it says no-answer but the agent never rings.</b></div><div><b><br></b></div><div><b>Please kindly help me.</b></div><div><b><br></b></div></div>
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