<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<style type="text/css" style="display:none"><!-- p { margin-top: 0px; margin-bottom: 0px; }--></style>
</head>
<body dir="ltr" style="font-size:12pt;color:#000000;background-color:#FFFFFF;font-family:Calibri,Arial,Helvetica,sans-serif;">
<p></p>
<p><font face="monospace">Hi All,</font></p>
<p><font face="monospace"><br>
</font></p>
<p><font face="monospace">We have an issue when calling a LUA script with menu options from an H264 video enabled device the call drops part way into the call while navigating a menu due to '<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">500
Server Internal Error</span>'.</font></p>
<p><font face="monospace"><br>
</font></p>
<p><font face="monospace">Trying to establish if this is a problem our end or a bug, has anyone else experienced this issue before?</font></p>
<p><font face="monospace"><br>
</font></p>
<p><font face="monospace">Logs from an example below, our IP address is masked as <span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span></font></p>
<p><span style="font-family:monospace"><span style="background-color: rgb(255, 255, 255);"><br>
</span></span></p>
<p><span style="font-family:monospace"><span style="background-color: rgb(255, 255, 255);"></span></span><span style="font-family:monospace"><span style="background-color: rgb(255, 255, 255);">nua.c:633 nua_invite() nua: nua_invite: entering
</span><br>
nua_stack.c:529 nua_signal() nua(0x7f25b00e8e10): sent signal r_invite <br>
nua_stack.c:569 nua_stack_signal() nua(0x7f25b00e8e10): recv signal r_invite <br>
nua_params.c:480 nua_stack_set_params() nua: nua_stack_set_params: entering <br>
soa.c:403 soa_set_params() soa_set_params(static::0x7f25b00f2ce0, ...) called <br>
soa.c:1302 soa_init_offer_answer() soa_init_offer_answer(static::0x7f25b00f2ce0) called
<br>
nta.c:2665 nta_tpn_by_url() nta: selecting scheme sip <br>
tport.c:4588 tport_by_name() tport(0x7f25b0005100): found 0x7f25b0147320 by name tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859
<br>
tport.c:3257 tport_tsend() tport_tsend(0x7f25b0147320) tpn = tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859
<br>
tport_type_tls.c:534 tport_tls_send() tport_tls_writevec: vec 0x7f25b00e40c0 0x7f25b001fe60 755 (755)
<br>
<span style="color:#b26818;background-color:#ffffff;">EXECUTE sofia/internal/2001@domain sleep(2000)</span><span style="background-color: rgb(255, 255, 255);">
</span><br>
tport_type_tls.c:534 tport_tls_send() tport_tls_writevec: vec 0x7f25b00e40c0 0x7f25b01ca460 9 (9)
<br>
tport.c:3594 tport_vsend() tport_vsend(0x7f25b0147320): 764 bytes of 764 to tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859
<br>
tport.c:3492 tport_send_msg() tport_vsend returned 764 <br>
tport.c:2296 tport_set_secondary_timer() tport(0x7f25b0147320): reset timer <br>
nta.c:8304 outgoing_send() nta: sent INVITE (121693762) to tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859
<br>
tport.c:4160 tport_pend() tport_pend(0x7f25b0147320): pending 0x7f25b013b770 for tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859 (already 0)
<br>
nta.c:1350 set_timeout() nta: timer set to 32000 ms <br>
nua_session.c:4145 signal_call_state_change() nua(0x7f25b00e8e10): ready call updated: calling
<br>
nua_stack.c:269 nua_stack_event() nua(0x7f25b00e8e10): event i_state INVITE sent <br>
nua_stack.c:359 nua_application_event() nua: nua_application_event: entering <br>
nua.c:366 nua_handle_magic() nua: nua_handle_magic: entering <br>
<span style="color:#b26818;background-color:#ffffff;">2018-04-18 14:54:13.139241 [DEBUG] sofia.c:7084 Channel sofia/internal/2001@domain entering state [calling][0]</span><span style="background-color: rgb(255, 255, 255);">
</span><br>
nua.c:366 nua_handle_magic() nua: nua_handle_magic: entering <br>
tport.c:2773 tport_wakeup() tport_wakeup(0x7f25b0147320): events IN <br>
tport.c:2864 tport_recv_event() tport_recv_event(0x7f25b0147320) <br>
tport_type_tls.c:434 tport_tls_recv() tport_tls_recv(0x7f25b0147320): tls_read() returned 473
<br>
tport.c:3205 tport_recv_iovec() tport_recv_iovec(0x7f25b0147320) msg 0x7f25b00d65f0 from (tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859) has 473 bytes, veclen = 1
<br>
tport.c:3023 tport_deliver() tport_deliver(0x7f25b0147320): msg 0x7f25b00d65f0 (473 bytes) from tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859/sips next=(nil)
<br>
nta.c:3299 agent_recv_response() nta: received 500 Server Internal Error for INVITE (121693762)
<br>
nta.c:3366 agent_recv_response() nta: 500 Server Internal Error is going to a transaction
<br>
nta.c:9564 outgoing_estimate_delay() nta_outgoing: RTT is 78.612 ms <br>
tport.c:4222 tport_release() tport_release(0x7f25b0147320): 0x7f25b013b770 by 0x7f25b01d3eb0 with 0x7f25b00d65f0
<br>
tport.c:4588 tport_by_name() tport(0x7f25b0005100): found 0x7f25b0147320 by name tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859
<br>
tport.c:3257 tport_tsend() tport_tsend(0x7f25b0147320) tpn = tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859
<br>
tport_type_tls.c:534 tport_tls_send() tport_tls_writevec: vec 0x7f25b00e40c0 0x7f25b011b590 403 (403)
<br>
tport.c:3594 tport_vsend() tport_vsend(0x7f25b0147320): 403 bytes of 403 to tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859
<br>
tport.c:3492 tport_send_msg() tport_vsend returned 403 <br>
tport.c:2296 tport_set_secondary_timer() tport(0x7f25b0147320): reset timer <br>
nta.c:8304 outgoing_send() nta: sent ACK (121693762) to tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859
<br>
nta.c:8722 outgoing_free() nta: outgoing_free(0x7f25b0146630) <br>
nua_stack.c:271 nua_stack_event() nua(0x7f25b00e8e10): event r_invite 500 Server Internal Error
<br>
nua_params.c:480 nua_stack_set_params() nua: nua_stack_set_params: entering <br>
soa.c:1784 soa_terminate() soa_terminate(static::0x7f25b00f2ce0) called <br>
nua_stack.c:359 nua_application_event() nua: nua_application_event: entering <br>
soa.c:1302 soa_init_offer_answer() soa_init_offer_answer(static::0x7f25b00f2ce0) called
<br>
nta.c:2665 nta_tpn_by_url() nta: selecting scheme sip <br>
tport.c:4588 tport_by_name() tport(0x7f25b0005100): found 0x7f25b0147320 by name tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859
<br>
tport.c:3257 tport_tsend() tport_tsend(0x7f25b0147320) tpn = tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859
<br>
tport_type_tls.c:534 tport_tls_send() tport_tls_writevec: vec 0x7f25b00e40c0 0x7f25b011b590 625 (625)
<br>
tport.c:3594 tport_vsend() tport_vsend(0x7f25b0147320): 625 bytes of 625 to tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859
<br>
tport.c:3492 tport_send_msg() tport_vsend returned 625 <br>
tport.c:2296 tport_set_secondary_timer() tport(0x7f25b0147320): reset timer <br>
nta.c:8304 outgoing_send() nta: sent BYE (121693763) to tls/<span style="font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">x.x.x.x</span>:7859
<br>
tport.c:4160 tport_pend() tport_pend(0x7f25b0147320): pending 0x7f25b01128c0 for tls/x.x.x.x:7859 (already 0)
<br>
nua_session.c:4139 signal_call_state_change() nua(0x7f25b00e8e10): call state changed: ready -> terminating
<br>
nua_stack.c:271 nua_stack_event() nua(0x7f25b00e8e10): event i_state 500 Server Internal Error
<br>
nua_stack.c:359 nua_application_event() nua: nua_application_event: entering <br>
tport.c:2296 tport_set_secondary_timer() tport(0x7f25b0147320): reset timer <br>
nua.c:366 nua_handle_magic() nua: nua_handle_magic: entering <br>
nua.c:366 nua_handle_magic() nua: nua_handle_magic: entering <br>
nua.c:366 nua_handle_magic() nua: nua_handle_magic: entering <br>
<span style="color:#b26818;background-color:#ffffff;">2018-04-18 14:54:13.239253 [DEBUG] sofia.c:7084 Channel sofia/internal/2001@<span style="color: rgb(178, 104, 24); font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">domain</span>
entering state [terminating][500]</span><span style="background-color: rgb(255, 255, 255);">
</span><br>
<span style="color:#18b2b2;background-color:#ffffff;">2018-04-18 14:54:13.239253 [NOTICE] sofia.c:8273 Hangup sofia/internal/2001@domain [CS_EXECUTE] [NORMAL_TEMPORARY_FAILURE]</span><span style="background-color: rgb(255, 255, 255);">
</span><br>
nua.c:342 nua_handle_bind() nua: nua_handle_bind: entering <br>
nua.c:921 nua_handle_destroy() nua: nua_handle_destroy: entering <br>
nua_stack.c:569 nua_stack_signal() nua(0x7f25b00e8e10): recv signal r_destroy <br>
nua_dialog.c:397 nua_dialog_usage_remove_at() nua(0x7f25b00e8e10): removing session usage
<br>
nua_stack.c:529 nua_signal() nua(0x7f25b00e8e10): sent signal r_destroy <br>
nua.c:366 nua_handle_magic() nua: nua_handle_magic: entering <br>
nua_session.c:4139 signal_call_state_change() nua(0x7f25b00e8e10): call state changed: terminating -> terminated
<br>
nua.c:342 nua_handle_bind() nua: nua_handle_bind: entering <br>
nua.c:921 nua_handle_destroy() nua: nua_handle_destroy: entering <br>
nua_stack.c:269 nua_stack_event() nua(0x7f25b00e8e10): event i_state Terminated <br>
nua_stack.c:269 nua_stack_event() nua(0x7f25b00e8e10): event i_terminated Terminated
<br>
soa.c:356 soa_destroy() soa_destroy(static::0x7f25b00f2ce0) called <br>
nta.c:4470 nta_leg_destroy() nta_leg_destroy(0x7f25b013afd0) <br>
<span style="color:#b26818;background-color:#ffffff;">2018-04-18 14:54:13.239253 [DEBUG] switch_core_session.c:2815 sofia/internal/2001@<span style="color: rgb(178, 104, 24); font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">domain</span>
skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already)</span><span style="background-color: rgb(255, 255, 255);">
</span><br>
<span style="color:#b26818;background-color:#ffffff;">2018-04-18 14:54:13.239253 [DEBUG] freeswitch_lua.cpp:382 DBH handle 0x7f256404f450 released.</span><span style="background-color: rgb(255, 255, 255);">
</span><br>
<span style="color:#b26818;background-color:#ffffff;">2018-04-18 14:54:13.239253 [DEBUG] switch_cpp.cpp:1112 sofia/internal/2001@domain destroy/unlink session from object</span><span style="background-color: rgb(255, 255, 255);">
</span><br>
<span style="color:#b26818;background-color:#ffffff;">2018-04-18 14:54:13.239253 [DEBUG] switch_core_media.c:5970 sofia/internal/2001@<span style="color: rgb(178, 104, 24); font-family: monospace; font-size: 16px; background-color: rgb(255, 255, 255);">domain</span>
Video thread ended</span><br>
<span style="background-color: rgb(255, 255, 255);"></span><br>
<br>
Thanks,</span></p>
<p><span style="font-family:monospace">Shaun<br>
</span><br>
</p>
<br clear="both">
______________________________________________________________________<BR>
This message has been checked for all known viruses by MessageLabs Virus Scanning Service.<BR>
______________________________________________________________________<BR>
</body>
</html>