<html><head><style>body{font-family:Helvetica,Arial;font-size:13px}</style></head><body style="word-wrap:break-word"><div id="bloop_customfont" style="font-family:Helvetica,Arial;font-size:13px;color:rgba(0,0,0,1.0);margin:0px;line-height:auto">If I Send a ping OPTIONS and don’t get a reply back, that won’t be shown in the trace. The trace will only show a packet was sent and no ACK was received. This could be network or the gateway both. Either way, how should I capture only the trace? Capture the whole trace and filter OPTIONS only?</div> <br> <div id="bloop_sign_1478184359128324864" class="bloop_sign"><div style="font-family:helvetica,arial;font-size:13px">-- <br><br>Sent with Airmail</div>
</div> <div class="airmail_ext_on" style="color:black"><br>From: <span style="color:black">Steven Ayre</span> <a href="mailto:steveayre@gmail.com"><steveayre@gmail.com></a><br>Reply: <span style="color:black">FreeSWITCH Users Help</span> <a href="mailto:freeswitch-users@lists.freeswitch.org"><freeswitch-users@lists.freeswitch.org></a><br>Date: <span style="color:black">November 3, 2016 at 1:58:33 PM</span><br>To: <span style="color:black">FreeSWITCH Users Help</span> <a href="mailto:freeswitch-users@lists.freeswitch.org"><freeswitch-users@lists.freeswitch.org></a><br>Subject: <span style="color:black"> Re: [Freeswitch-users] How to figure out mod_sofia.c:4391 Gateway 'vgaccount' is down! <br></span></div><br> <blockquote type="cite" class="clean_bq"><span><div><div></div><div>
<title></title>
<div dir="ltr">Can you get a packet trace of the OPTIONS? This
could mean you're getting packet loss, or the gateway isn't
responding to some of the OPTIONS packets. If it's not 100% loss
it'd let some packets through but occassionally drop others which
can make the state flap between up and down. You can tune ping-min
and ping-max to handle a small amount of missed OPTIONS without
marking it as down. Although if there is loss it's likely going to
impact on call quality.
<div><br></div>
<div>-Steve</div>
<div class="gmail_extra"><br>
<div class="gmail_quote">On 2 November 2016 at 19:17, Muhammad
Naseer Bhatti <span dir="ltr"><<a href="mailto:nbhatti@gmail.com" target="_blank">nbhatti@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<img class="m_-5821984290683756854m_1112579470130226238cloudmagic-smart-beacon" src="https://tr.cloudmagic.com/h/v6/emailtag/tag/1478114234/73154a264d7158e3599b823299ce3695/3f7124c27aa68ef9d0c2429b27f37ca9/b3cfc3901fdb05c825b6089e92848309/9efab2399c7c560b34de477b9aa0a465/ufo.gif" style="border:0;width:0;height:0;overflow:hidden" width="0" height="0">
<div dir="auto"><span>Yes it is. The gateway works perfectly and
out of sudden it goes down. But then FreeSWITCH takes a
few seconds to retry and then marks it back up.</span>
<div><span><br></span><br>
<div id="m_-5821984290683756854m_1112579470130226238cm_footer" class="m_-5821984290683756854m_1112579470130226238cm_footer">
<div id="m_-5821984290683756854m_1112579470130226238cm_sent_from">
via <a href="https://cloudmagic.com/k/d/mailapp?ct=dx&cv=9.1.25&pv=10.12.1&source=email_footer_2" target="_blank">Newton Mail</a></div>
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<div class="m_-5821984290683756854h5"><span><br></span>
<div id="m_-5821984290683756854m_1112579470130226238cm_replymail_content_wrap">
<div class="m_-5821984290683756854m_1112579470130226238cm_replymail_content_1478114175_wrapper">
On Wed, Nov 2, 2016 at 10:14 PM, David Villasmil <<a href="mailto:david.villasmil.work@gmail.com" target="_blank">david.villasmil.work@gmail.co<wbr>m</a>> wrote:<br>
<div id="m_-5821984290683756854m_1112579470130226238cm_replymail_content_1478114175" style="overflow:visible">
<blockquote style="margin:0;border-left:#d6d6d6 1px solid;padding-left:10px">Is the
gw responding the OPTIONs?<br>
<div class="gmail_quote">
<div dir="ltr">On Wed, Nov 2, 2016 at 3:11 PM Muhammad Naseer
Bhatti <<a href="mailto:nbhatti@gmail.com" target="_blank">nbhatti@gmail.com</a>> wrote:<br></div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<img class="m_-5821984290683756854m_1112579470130226238m_-4045524504847499979cloudmagic-smart-beacon m_-5821984290683756854m_1112579470130226238gmail_msg" src="https://tr.cloudmagic.com/h/v6/emailtag/tag/1478113859/73154a264d7158e3599b823299ce3695/3f7124c27aa68ef9d0c2429b27f37ca9/2be3e60691a5bd564f2ef58e3c869471/9efab2399c7c560b34de477b9aa0a465/ufo.gif" style="border:0;width:0;height:0;overflow:hidden" width="0" height="0">
<div dir="auto" class="m_-5821984290683756854m_1112579470130226238gmail_msg"><span class="m_-5821984290683756854m_1112579470130226238gmail_msg">I am trying
to diagnose a gateway down issue,</span>
<div class="m_-5821984290683756854m_1112579470130226238gmail_msg">
<span class="m_-5821984290683756854m_1112579470130226238gmail_msg"><br class="m_-5821984290683756854m_1112579470130226238gmail_msg"></span></div>
<div class="m_-5821984290683756854m_1112579470130226238gmail_msg">
2016-11-02 17:59:41.304402 [ERR] mod_sofia.c:4391 Gateway
'vgaccount' is down!</div>
<div class="m_-5821984290683756854m_1112579470130226238gmail_msg">
<br class="m_-5821984290683756854m_1112579470130226238gmail_msg"></div>
<div class="m_-5821984290683756854m_1112579470130226238gmail_msg">
(Yes it’s a little old version but need to figure out the root
cause)</div>
<div class="m_-5821984290683756854m_1112579470130226238gmail_msg">
<span class="m_-5821984290683756854m_1112579470130226238gmail_msg"><br class="m_-5821984290683756854m_1112579470130226238gmail_msg"></span></div>
<div class="m_-5821984290683756854m_1112579470130226238gmail_msg">
<span class="m_-5821984290683756854m_1112579470130226238gmail_msg">I have the
gigantic sip trace and the log files but not able to figure out why
I am seeing this message. Though at the same time I am able to ping
the gateway fine from the same machine. What sort of symptoms
should I look for in the log files? I am already looking into
network connectivity and other system log files but nothing as of
now.<br class="m_-5821984290683756854m_1112579470130226238gmail_msg">
<br class="m_-5821984290683756854m_1112579470130226238gmail_msg">
Thanks.</span></div>
<div class="m_-5821984290683756854m_1112579470130226238gmail_msg">
<span class="m_-5821984290683756854m_1112579470130226238gmail_msg"><br class="m_-5821984290683756854m_1112579470130226238gmail_msg"></span>
<div id="m_-5821984290683756854m_1112579470130226238m_-4045524504847499979cm_footer" class="m_-5821984290683756854m_1112579470130226238m_-4045524504847499979cm_footer m_-5821984290683756854m_1112579470130226238gmail_msg">
<div id="m_-5821984290683756854m_1112579470130226238m_-4045524504847499979cm_sent_from" class="m_-5821984290683756854m_1112579470130226238gmail_msg">
<span class="m_-5821984290683756854m_1112579470130226238gmail_msg">via <a href="https://cloudmagic.com/k/d/mailapp?ct=dx&cv=9.1.25&pv=10.12.1&source=email_footer_2" class="m_-5821984290683756854m_1112579470130226238gmail_msg" target="_blank">Newton Mail</a></span></div>
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