<p dir="ltr">In FS you can use mod_callcenter, mod_verto, mod_fifo, mod_sofia, and sangoma cards (if you cannot use SIP for pstn).</p>
<p dir="ltr">Google around for it, go to <a href="https://freeswitch.org/confluence">https://freeswitch.org/confluence</a> or read the books about FS.</p>
<p dir="ltr">sent from mobile<br>
cell: +39 347 266 56 18<br>
Giovanni Maruzzelli<br>
OpenTelecom.IT</p>
<div class="gmail_extra"><br><div class="gmail_quote">On Oct 17, 2016 5:55 PM, "Renju raj" <<a href="mailto:renjuraj.t@live.com">renjuraj.t@live.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="m_-6792389521831208237hmmessage"><div dir="ltr"><div>I am new to freeswitch world.</div><div>I have use case where Customer wants a web chat(Live Chat Support) in their web site.</div><div>The recipients of the chat will be the Callcenter agents, they will be connected to Freeswitch and also supporting PSTN calls also.</div><div>When user start the conversation, it should be connected to available agents. And they should have the provision to transfer the conversation to another Agent also.</div><div>How do i achieve this in Freeswitch ?</div> </div></div>
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