<div dir="ltr">Use cc_export_vars <a href="https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-cc_export_vars">https://freeswitch.org/confluence/display/FREESWITCH/mod_callcenter#mod_callcenter-cc_export_vars</a><div><br></div><div>Or you can set variables in the agent's contact field: {myvar=myvalue}user/number</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Apr 22, 2016 at 12:25 PM, Shaun Stokes <span dir="ltr"><<a href="mailto:shaun.stokes@itec-support.co.uk" target="_blank">shaun.stokes@itec-support.co.uk</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-GB" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">We have been troubleshooting this further, it seems that this line has no effect when using mod_callcenter:<u></u><u></u></span></p><span class="">
<p class="MsoNormal" style="text-indent:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><action application="export" data="nolocal:execute_on_answer=record_session ${rec_file}"/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
</span><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">This parameter is set in callcenter.conf if we remove this the call doesn’t record:<u></u><u></u></span></p>
<p class="MsoNormal" style="text-indent:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><param name="record-template" value="</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">=$${recordings_dir}/${domain_name}/archive/${strftime(%Y)}/${strftime(%b)}/${strftime(%d)}/${uuid}.${record_ext}</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">"/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">The file path\name from the above matches that of the call we’re trying to pause, but it seems we can’t pause the recording if this
has been started by mod_callcenter, there are no errors. We can only start and pause call recording when this isn’t started using mod_callcenter by default.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Is there any way around this, maybe a different command for mod_callcenter that can be executed on the agent leg using dtmf to stop
the recording, or another way we can start recording after being answered by the agent?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Thanks,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Shaun<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri",sans-serif"> <a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a> [mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>]
<b>On Behalf Of </b>Shaun Stokes<br>
<b>Sent:</b> 22 April 2016 14:56<br>
<b>To:</b> FreeSWITCH Users Help <<a href="mailto:freeswitch-users@lists.freeswitch.org" target="_blank">freeswitch-users@lists.freeswitch.org</a>><br>
<b>Subject:</b> [Freeswitch-users] Call Recording On Demand for Call Center Queues (mod_callcenter)<u></u><u></u></span></p>
</div>
</div><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Hi,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">We’re trying to setup call recording on demand for call center queues (mod_callcenter) but are experiencing tremendous trouble. Is it possible for the agent to
perform pause\resume call recording on mod_callcenter calls which are recorded by default upon answer?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Here’s the important elements of our dialplan:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><condition field="${rec_file}" expression="^(.)+"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="set" inline="true" data="RECORD_APPEND=true"/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <anti-action application="set" inline="true" data="RECORD_APPEND=true"/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <anti-action application="export" inline="true" data="rec_file=$${recordings_dir}/${domain_name}/archive/${strftime(%Y)}/${strftime(%b)}/${strftime(%d)}/${uuid}.${record_ext}"/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></condition><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><condition field="destination_number" expression="^SETUP_RECORDING$"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="log" data="INFO Configuring bind_digit_action to do recording on this session..."/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="bind_digit_action" data="features,*1,exec:execute_extension,START_RECORDING XML ${domain_name}"/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="bind_digit_action" data="features,*0,exec:execute_extension,STOP_RECORDING XML ${domain_name}"/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="digit_action_set_realm" data=" features"/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></condition><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><condition field="destination_number" expression="^START_RECORDING$"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="log" data="INFO Starting recording..."/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="record_session" data="${rec_file}"/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></condition><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><condition field="destination_number" expression="^STOP_RECORDING$"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="log" data="INFO Stopping recording..."/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"> <action application="stop_record_session" data="${rec_file}"/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></condition><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><condition field="destination_number" expression="^837$"><u></u><u></u></span></p>
<p class="MsoNormal" style="text-indent:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><action application="export" data="nolocal:execute_on_answer=record_session ${rec_file}"/><u></u><u></u></span></p>
<p class="MsoNormal" style="text-indent:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><action application="set" data="cc_export_vars=rec_file"/><u></u><u></u></span></p>
<p class="MsoNormal" style="text-indent:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><action application="set" data="bridge_pre_execute_bleg_app=execute_extension"/><u></u><u></u></span></p>
<p class="MsoNormal" style="text-indent:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><action application="set" data="bridge_pre_execute_bleg_data=SETUP_RECORDING XML ${domain_name}"/><u></u><u></u></span></p>
<p class="MsoNormal" style="text-indent:36.0pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><action application="callcenter" data="Test-bench@tester"/><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"></condition><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Here’s the log of the call as it comes in:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">SET [RECORD_APPEND]=[true]<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Configuring bind_digit_action to do recording on this session...<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Digit parser DPTOOLS: binding *1/features/0 callback: 0x7f37720eed10 data: 0x7f367c7dd918<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Digit parser DPTOOLS: binding *0/features/0 callback: 0x7f37720eed10 data: 0x7f367c7ddab8<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Digit parser DPTOOLS: Setting realm to 'features'<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">EXPORT (export_vars) (REMOTE ONLY) [execute_on_answer]=[record_session /usr/local/freeswitch/recordings/tester/archive/2016/Apr/22/cce7b636-088c-11e6-9458-f7ab40b1257a.mp3]<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">The call is then answered by the agent, we see the recording file has been created, the agent presses *0 but the call continues recording, log as follows:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">SET [RECORD_APPEND]=[true]<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">RTP RECV DTMF *:1536<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">RTP RECV DTMF 0:1536<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Stopping recording...<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">stop_record_session(/usr/local/freeswitch/recordings/tester/archive/2016/Apr/22/cce7b636-088c-11e6-9458-f7ab40b1257a.mp3)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">The configuration looks as though it should work, any ideas? Is there another method we should be using?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Many Thanks,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1f497d">Shaun<u></u><u></u></span></p>
<p class="MsoNormal"><br>
______________________________________________________________________<br>
This message has been checked for all known viruses by MessageLabs Virus Scanning Service.<br>
______________________________________________________________________<br>
<br>
______________________________________________________________________<br>
This message has been checked for all known viruses by MessageLabs Virus Scanning Service.<br>
______________________________________________________________________<u></u><u></u></p>
</div></div></div><div><div class="h5">
<br clear="both">
______________________________________________________________________<br>
This message has been checked for all known viruses by MessageLabs Virus Scanning Service.<br>
______________________________________________________________________<br>
</div></div></div>
<br>_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" rel="noreferrer" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" rel="noreferrer" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://confluence.freeswitch.org" rel="noreferrer" target="_blank">http://confluence.freeswitch.org</a><br>
<a href="http://www.cluecon.com" rel="noreferrer" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" rel="noreferrer" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" rel="noreferrer" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" rel="noreferrer" target="_blank">http://www.freeswitch.org</a><br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr">Ítalo Rossi<div><a href="mailto:italo@freeswitch.org" target="_blank">italo@freeswitch.org</a></div></div></div>
</div>