<div dir="ltr">Are you sure the number is valid, and you're using the correct dialing prefix?<div><br></div><div>Generally this hangup cause is returned by the other side. You can confirm that with a SIP trace. If the number is valid and you're sending it in the format they expect then you'll need to chase it up with them to find out why the couldn't route the call.</div><div class="gmail_extra"><br><div class="gmail_quote">On 19 January 2016 at 09:00, Deepika Yadav <span dir="ltr"><<a href="mailto:deepikay@iiitd.ac.in" target="_blank">deepikay@iiitd.ac.in</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>Hi,</div><div><br></div><div>I am facing an issue where when I call a mobile phone number from a SIP account using Freeswitch via an external gateway(service provider) I get these logs and call to the recipient is not made:</div><div><br></div><div>Logs :</div><div><br></div><div>2016-01-19 08:50:21.042365 [NOTICE] switch_channel.c:1055 New Channel sofia/external/919811806537 [ac043fa4-be89-11e5-b585-450e5c1ead46]</div><div>2016-01-19 08:50:21.182405 [NOTICE] sofia.c:7539 Hangup sofia/external/XXXXXXXX [CS_CONSUME_MEDIA] [UNALLOCATED_NUMBER]</div><div>2016-01-19 08:50:21.202390 [NOTICE] switch_core_session.c:1641 Session 6 (sofia/external/XXXXXXXX) Ended</div><div>2016-01-19 08:50:21.202390 [NOTICE] switch_core_session.c:1645 Close Channel sofia/external/919811806537 [CS_DESTROY] </div><div><br></div><div><br></div><div>I also tried the following command :<br></div><div><br></div><div><span><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:Arial;color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">sofia profile external restart reloadxml </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:Arial;color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><br></span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:Arial;color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">but did not work </span></p><div><span style="font-size:14.6667px;font-family:Arial;color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><br></span></div></span></div><div>I tried using some other gateway then it worked fine but how can I remove this issue so that I need not change my gateway service provider.</div><div><br></div><div>Regards,</div><div>Deepika</div><div><br></div></div>
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