<div dir="ltr">Are you sure the number is valid, and you&#39;re using the correct dialing prefix?<div><br></div><div>Generally this hangup cause is returned by the other side. You can confirm that with a SIP trace. If the number is valid and you&#39;re sending it in the format they expect then you&#39;ll need to chase it up with them to find out why the couldn&#39;t route the call.</div><div class="gmail_extra"><br><div class="gmail_quote">On 19 January 2016 at 09:00, Deepika Yadav <span dir="ltr">&lt;<a href="mailto:deepikay@iiitd.ac.in" target="_blank">deepikay@iiitd.ac.in</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>Hi,</div><div><br></div><div>I am facing an issue where when I call a mobile phone number from a SIP account using Freeswitch via an external gateway(service provider) I get these logs and call to the recipient is not made:</div><div><br></div><div>Logs :</div><div><br></div><div>2016-01-19 08:50:21.042365 [NOTICE] switch_channel.c:1055 New Channel sofia/external/919811806537 [ac043fa4-be89-11e5-b585-450e5c1ead46]</div><div>2016-01-19 08:50:21.182405 [NOTICE] sofia.c:7539 Hangup sofia/external/XXXXXXXX [CS_CONSUME_MEDIA] [UNALLOCATED_NUMBER]</div><div>2016-01-19 08:50:21.202390 [NOTICE] switch_core_session.c:1641 Session 6 (sofia/external/XXXXXXXX) Ended</div><div>2016-01-19 08:50:21.202390 [NOTICE] switch_core_session.c:1645 Close Channel sofia/external/919811806537 [CS_DESTROY] </div><div><br></div><div><br></div><div>I also tried the following command  :<br></div><div><br></div><div><span><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:Arial;color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">sofia profile external restart reloadxml </span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:Arial;color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><br></span></p><p style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:Arial;color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent">but did not work </span></p><div><span style="font-size:14.6667px;font-family:Arial;color:rgb(0,0,0);vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><br></span></div></span></div><div>I  tried using some other gateway then it worked fine but how can I remove this issue so that I need not change my gateway service provider.</div><div><br></div><div>Regards,</div><div>Deepika</div><div><br></div></div>
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