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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have an emotional user who now claims her phone fails at least once a week and everyone else’s must be, but no one has ever reported it! My very favorite kind of complaint – entirely founded in emotion, myth and misunderstanding.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">In any case, I called her. I spent 4:11 listening to her complain, but not be able to sight a single instance I could research. Then <CLICK> the connection was lost. She claims she did not hang up, the line went dead. Perhaps there
is an actual problem after all. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I will add at least one of the errors she reported would lead me to believe there is a hardware (or power) issue on her desk phone (Cisco SPA540). I did look on the phone after the dropped call and the phone did NOT reboot and said it
was still registered from 45 minutes earlier.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Just FYI: The problems are reported to have started when COMCAST replaced their DSL and they got new external IP addresses. The phones are NATed.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can someone tell me what [BREAK], [NORMAL CLEARING], then “<span style="font-size:9.5pt;font-family:Consolas;color:black;background:white;mso-highlight:white">port ending bridge by request from write function</span><span style="font-size:9.5pt;font-family:Consolas;color:black">”
means?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.5pt;font-family:Consolas;color:black">Just for background, this was an internal ext to ext dial in separate “domains” on my FS server. NO IVR involved.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Here is a log excerpt:<o:p></o:p></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:black;background:white;mso-highlight:white">12:32:12.178673 [DEBUG] sofia_glue.c:3429 sofia/external/220@redacted.com Setting audio receive payload in Re-INVITE
to 0<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:black;background:white;mso-highlight:white">12:36:23.318530 [DEBUG] switch_core_session.c:1016 Send signal sofia/external/sip:10@redacted_too:port [BREAK]<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:black;background:white;mso-highlight:white">12:36:23.338532 [NOTICE] sofia.c:737 Hangup sofia/external/sip:10@redacted_too:port [CS_EXCHANGE_MEDIA] [NORMAL_CLEARING]<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:black;background:white;mso-highlight:white">12:36:23.338532 [DEBUG] switch_ivr_bridge.c:569 sofia/external/sip:10@redacted_too:port ending bridge by request
from write function<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:black;background:white;mso-highlight:white">12:36:23.338532 [DEBUG] switch_channel.c:3187 Send signal sofia/external/sip:10@redacted_too:port [KILL]<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:black;background:white;mso-highlight:white">12:36:23.338532 [DEBUG] switch_core_session.c:1351 Send signal sofia/external/sip:10@redacted_too:port [BREAK]<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:black;background:white;mso-highlight:white">12:36:23.338532 [DEBUG] switch_ivr_bridge.c:645 BRIDGE THREAD DONE [sofia/external/220@redacted.com]<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:black;background:white;mso-highlight:white">12:36:23.338532 [DEBUG] switch_ivr_bridge.c:675 Send signal sofia/external/sip:10@redacted_too:port [BREAK]<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:black;background:white;mso-highlight:white">12:36:23.338532 [DEBUG] switch_ivr_bridge.c:645 BRIDGE THREAD DONE [sofia/external/sip:10@redacted_too:port]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.5pt;font-family:Consolas;color:black;background:white;mso-highlight:white">12:36:23.338532 [DEBUG] switch_ivr_bridge.c:675 Send signal sofia/external/220@redacted.com [BREAK]</span><span style="font-size:9.5pt;font-family:Consolas;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any ideas where I should look next or even what the problem is?<o:p></o:p></p>
<p class="MsoNormal">NOTHING has changed on the server for months and months. The FS version is rather out of date, but has been stable for a long time.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks in advance.<o:p></o:p></p>
<p class="MsoNormal">Sean<o:p></o:p></p>
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