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<p class="MsoNormal">Hi!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">My VOIP provider is Vitelity. A few hours ago SOME of my customers reported phone failures – Rings no answer for the caller.<o:p></o:p></p>
<p class="MsoNormal">I understand this is NOT a FreeSwitch problem, but I thought someone here may be able to identify the problem quickly. I would greatly appreciate it if you could read the rest and comment if you know something that might help get me back
online.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have debugged what I know. I have identical calls wioth logs to 2 different numbers that are handled identically on my freeswitch server (going to an IVR).<o:p></o:p></p>
<p class="MsoNormal">The critical difference I see in the logs is here:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">EXECUTE sofia/external_noauth/4108084699@66.241.96.237 ivr(estabrook_attendant_1)<o:p></o:p></p>
<p class="MsoNormal">2015-12-04 15:16:10.628821 [DEBUG] switch_ivr_menu.c:721 switch_ivr_menu_stack_xml_add binding 'menu-exit'<o:p></o:p></p>
<p class="MsoNormal">… ivr continues<o:p></o:p></p>
<p class="MsoNormal"><o:p></o:p></p>
<p class="MsoNormal">2015-12-04 15:16:10.628821 [DEBUG] switch_ivr_play_say.c:1314 Codec Activated L16@8000hz 1 channels 20ms<o:p></o:p></p>
<p class="MsoNormal"><b>2015-12-04 15:16:10.698805 [DEBUG] switch_rtp.c:3757 Correct ip/port confirmed.<o:p></o:p></b></p>
<p class="MsoNormal">2015-12-04 15:16:19.448558 [DEBUG] switch_core_session.c:1016 Send signal sofia/external_noauth/4108084699@66.241.96.237 [BREAK]<o:p></o:p></p>
<p class="MsoNormal"><o:p></o:p></p>
<p class="MsoNormal">On the calls that are failing the debug line “<b>switch_rtp.c:3757 Correct ip/port confirmed”</b> does not happen. Instead I eventually get “[DEBUG] switch_ivr_menu.c:643 IVR menu 'bfis_attendant_1' no input detected”, all the while the
line is ringing on caller end.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If someone understands what that means and I could tell them, it might get my customers back online quicker.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for your time,<o:p></o:p></p>
<p class="MsoNormal">Sean<o:p></o:p></p>
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