<div dir="ltr"><div><div>Hi All<br><br></div>I have been using mod_callcenter for a project where i often encounter one odd agent not receiving calls even though his status is available. On checking further i find that the state of the agent is "In queue call".<br><br></div>Is there any CLI call that can be used to force the agent back to Waiting state so he may be offered calls ? <br clear="all"><div><div><div><br>-- <br><div class="gmail_signature">Ashwin Kumar Rath<br></div>
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