<div dir="ltr">There's no timer. You must do it manualy, or by coding a system which do it for you after a timeout.<div><br></div><div>Regards,</div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">2015-09-14 19:41 GMT+02:00 Kamil Nigmatullin <span dir="ltr"><<a href="mailto:kamil.nigmatullin@gmail.com" target="_blank">kamil.nigmatullin@gmail.com</a>></span>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hello everybody,<div><br></div><div>Could anybody help me understand the following thing. When agent didn't answer, lets say 3 times, system changes its status to "On break". Is there any timer that sends agent back to status "Available" or should it be done manually only? </div><div><br></div><div>Thank you<span class="HOEnZb"><font color="#888888"><br clear="all"><div><br></div>-- <br><div><div dir="ltr">Kamil Nigmatullin<br>Tel: 77272323748<br>mob: 7 (707) 2517003<br>Skype: kamil.nigmatullin</div></div>
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