<div dir="ltr">Hello everybody,<div><br></div><div>Could anybody help me understand the following thing. When agent didn't answer, lets say 3 times, system changes its status to "On break". Is there any timer that sends agent back to status "Available" or should it be done manually only? </div><div><br></div><div>Thank you<br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div dir="ltr">Kamil Nigmatullin<br>Tel: 77272323748<br>mob: 7 (707) 2517003<br>Skype: kamil.nigmatullin</div></div>
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