<div dir="ltr"><div class="gmail_extra">Hello,</div><div class="gmail_extra"><br></div><div class="gmail_extra">Thank you for your answer. </div><div class="gmail_extra"><br></div><div class="gmail_extra">Unfortunately, I can't really use the "*" method, because I need to jump to a specific agent uuid and agents doesn't really have a local extension. I'm doing everything from a web interface and using the splendid ESL to control freeswitch. (Actually I don't really have a dialplan, only for sending calls to an external sip connect)</div><div class="gmail_extra"><br></div><div class="gmail_extra">But the dialplan approach might be good to consider, combined with uuid_transfer.<br></div><div class="gmail_extra"><br></div><div class="gmail_extra">So basically originate supervisor to park application and then use the uuid_transfer to an inline dial plan, like this.</div><div class="gmail_extra"><br></div><div class="gmail_extra">With a parked channel to supervisor doing something like:</div><div class="gmail_extra">uuid_transfer <supervisor_chan_uuid> 'eavesdrop' inline</div><div class="gmail_extra"><br></div><div class="gmail_extra">.. now I just need to figure out how to specifiy eavesdrop uuid when using the inline dialplan ;-)</div><div class="gmail_extra"><br></div><div class="gmail_extra">/Allan</div><div class="gmail_extra"><br></div><div class="gmail_extra"><br></div><div class="gmail_extra"><br></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Jun 3, 2015 at 3:54 PM, Tony Bourdeaux <span dir="ltr"><<a href="mailto:tony@intelecenter.com" target="_blank">tony@intelecenter.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div style="font-family:verdana,sans-serif;color:rgb(32,18,77)">Allan-</div><div style="font-family:verdana,sans-serif;color:rgb(32,18,77)"><br></div><div style="font-family:verdana,sans-serif;color:rgb(32,18,77)">this example below allows you to call to an extension and when finished eavesdropping on one channel press * to move to another- the extension will ask again what extension to monitor (you can uncomment the lines if you want to read back to the caller what extension they entered):</div><div style="font-family:verdana,sans-serif;color:rgb(32,18,77)"><br></div><div style="font-family:verdana,sans-serif;color:rgb(32,18,77)"><div><extension name="custom-eavesdrop"></div><div> <condition field="destination_number" expression="^\*8(\d{4})$"></div><div> <action application="answer"/></div><div> <!-- <action application="playback" data="$${base_dir}/sounds/en/us/callie/ivr/8000/ivr-you_entered.wav"/> --></div><div> <!-- spell out called number, like "one-two-three-four-five" --></div><div> <!-- <action application="say" data="en name_spelled iterated $1"/> --></div><div> <action application="set" data="eavesdrop_enable_dtmf=true"/></div><div> <action application="eavesdrop" data="${hash(select/${domain_name}-spymap/$1$2)}"/></div><div> </div><div> <!--<action application="sleep" data="500"/>--></div><div> <action application="play_and_get_digits" data="4 4 3 5000 # $${base_dir}/sounds/en/us/callie/ivr/8000/ivr-enter_ext.wav $${base_dir}/sounds/en/us/callie/ivr/8000/ivr-invalid_extension_try_again.wav my_digits \d+"/></div><div> <action application='transfer' data='*8${my_digits} XML default'/></div><div> <action application="say" data="en name_spelled iterated $1"/></div><div> <action application="playback" data="$${base_dir}/sounds/en/us/callie/voicemail/8000/vm-not_available.wav"/></div><div> </condition></div><div></extension></div></div></div><div class="gmail_extra"><br><div class="gmail_quote"><div><div>On Wed, Jun 3, 2015 at 6:21 AM, Allan Kristensen <span dir="ltr"><<a href="mailto:ak@hejdu.dk" target="_blank">ak@hejdu.dk</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div><div dir="ltr">Hello All,<div><br></div><div>Can anyone tell me if it's possible to eavesdrop from an existing channel instead of using "originate <dialstr> &eavesdrop(uuid)" method?<br><br></div><div>Let's say I have 20 agents talking to our clients and as I supervisor I want to listen to these calls and perhaps coach agents by activating the "speak with uuid" feature available in eavesdrop.</div><div><br></div><div>Today I need to make a new call (originate) if I want to start eavesdropping, so supervisor has to disconnect phone and make another call to jump to next agent (using the "*" DTMF is not possible and I also want to control this using ESL).</div><div><br></div><div>What i'm doing today using the ESL:</div><div><br></div><div>> originate <agent dial string> &park</div><div>> originate <client dial string> &park<br></div><div>> uuid_bridge <agent_chan_uuid> <client_chan_uuid></div><div><br></div><div>..."Agent and client talks"...</div><div><br></div><div>Now supervisor/coach wants to give agents some tips:</div><div><br></div><div>> originate <supervisor dial string> &eavesdrop(<agent_chan_uuid>)</div><div><br></div><div>"Supervisor can now listen and talk to agent by pressing the "2" DTMF</div><div><br></div><div>If supervisor needs to help another agent, he/she now needs to disconnect call and do another originate, which is quite tedious.</div><div>If it was somehow possible, I rather do this:<br></div><div><br></div><div>> originate <supervisor dial str> &park</div><div>> "send api cmd to api that eavesdrop <client_chan_uuid> from <supervisor_chan_uuid>" </div><div><br></div><div>...and when done, quickly move to another client by issusing another command without disconnecting the call, perhaps even use the same <supervisor_chan_uuid> to listen to a recorded call.</div><div><br></div><div>Does it makes sense? :)<br></div><div><br></div><div>What approach would you recommend ?</div><div><br></div><div>Thank you...</div><div><br></div><div>Best Regards,</div><div> Allan</div></div>
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