<div dir="ltr"><div>You can use a event hook in lua on the hangup events (don't know them off the top of my head) and then you can check them to see<br></div>if it was originator cancel or a answered elsewhere on the body of the event.<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Apr 17, 2015 at 11:22 AM, Podrigal, Aron <span dir="ltr"><<a href="mailto:aronp@guaranteedplus.com" target="_blank">aronp@guaranteedplus.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hi,<div><br></div><div>I would like to know, what would be the best way to handle email alerts for missed calls. </div><div><br></div><div>1) Only send the notification if the call was not answered at all. for example when it was ringing a group of extensions. Maybe use a special status code or custom event header?</div><div><br></div><div>2) When the call was answered by voicemail and only if the caller did not leave a voicemail, it should be considered missed.</div><div><br></div><div>3) If a caller hangs up a call within a IVR.</div><div><br></div><div>Thanks.</div><span class="HOEnZb"><font color="#888888"><div><div><br></div>-- <br><div><div dir="ltr">Aron Podrigal<div>-</div><div>//Be happy :-)</div></div></div>
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