<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph
{mso-style-priority:34;
margin-top:0in;
margin-right:0in;
margin-bottom:0in;
margin-left:.5in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:#1F497D;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1359044025;
mso-list-type:hybrid;
mso-list-template-ids:1081270610 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">*** RESOLVED ***<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I have some testing to do, but I think I found the problem. All of my tests have been dialing a did that routes directly to a test extension, then intercepting
that call from that extension. The user’s calls however take a slightly different route. They come in and got directly to an IVR, then to an extension which seems to not allow intercept!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">The problem lies in my intercept call dialplan:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">directed-call-pickup</span>"<span style="color:blue">></span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"><!--</span><span style="font-size:9.5pt;font-family:Consolas;color:green"> picks up the call with db key saved like this:
<action application="db"<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:green">data="insert/ESTA_call_pickup_uuid/22/${uuid}"/>
</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">--></span><span style="font-size:9.5pt;font-family:Consolas"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">field</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">destination_number</span>"<span style="color:blue">
</span><span style="color:red">expression</span><span style="color:blue">=</span>"<span style="color:blue">^\*\*(\d\d)$</span>"<span style="color:blue">></span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">answer</span>"<span style="color:blue">/></span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><b><span style="font-family:Consolas;color:blue"><</span></b><b><span style="font-family:Consolas;color:#A31515">action</span></b><b><span style="font-family:Consolas;color:blue">
</span></b><b><span style="font-family:Consolas;color:red">application</span></b><b><span style="font-family:Consolas;color:blue">=</span></b><b><span style="font-family:Consolas">"<span style="color:blue">set</span>"<span style="color:blue">
</span><span style="color:red">data</span><span style="color:blue">=</span>"<span style="color:blue">intercept_unanswered_only=true</span>"<span style="color:blue">/></span><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in;text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">intercept</span>"<span style="color:blue">
</span><span style="color:red">data</span><span style="color:blue">=</span>"<span style="color:blue">${db(select/esta_call_pickup_uuid/$1)}</span>"<span style="color:blue">/></span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">sleep</span>"<span style="color:blue">
</span><span style="color:red">data</span><span style="color:blue">=</span>"<span style="color:blue">2000</span>"<span style="color:blue">/></span><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">A DID bridged directly to an extension that has not been “answered” can be picked up just as expected. However, a DID that comes in and goes to an IVR (which
requires the call to be “answer()”ed), and then is bridged to one or more extensions CANNOT be intercepted if you include:
</span><b><span style="font-family:Consolas;color:blue">intercept_unanswered_only=true.</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">It appears the correct variable is:
</span><b><span style="font-family:Consolas;color:blue">intercept_unbridged_only=true</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Hope this helps someone else in the future.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Maybe it is just me, but perhaps if an “intercept()” fails it could give a hint in the log what happened and why!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks to those that tried to help.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sean<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org]
<b>On Behalf Of </b>Sean Devoy<br>
<b>Sent:</b> Sunday, March 22, 2015 12:37 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Call intercept.<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I would think so too. Since I did provide the full logs, and I can’t figure out what happened, could someone PLEASe take a look:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In this pastebin:
<a href="https://pastebin.freeswitch.org/24023" target="_blank"><span style="color:#1F497D;text-decoration:none">https://pastebin.freeswitch.org/24023</span></a><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Line 1 through about 170 show the call coming in from the IVR to an extension “MAINLINE”.<br>
it is bridged to one extension immediately (ext 10) and a couple of others with [leg delay]<br>
It has UUID: 574583db-22d2-4b7f-a9a4-3cadd419b93d<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In Line 284, you can see extension 20 dialed **10 to intercept extension 10.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In line 298, It matches the dial plan **dd.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In line 299-to 302 you can see the dialplan for the intercept.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In line 334, you can see: “intercept(574583db-22d2-4b7f-a9a4-3cadd419b93d)”<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In line 340, you see
<a href="mailto:sofia/external/20@fs_esta.bizfocused.com%20entering%20state%20%5bready%5d%5b200%5d">
<span style="color:#1F497D;text-decoration:none">sofia/external/20@fs_esta.bizfocused.com entering state [ready][200]</span></a><br>
Does that mean the intercept was successful?<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in;mso-list:l0 level1 lfo2"><![if !supportLists]><span style="font-size:11.0pt;font-family:Symbol;color:#1F497D"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Then after EXCTLY the “sleep(2000)” the channel for ext 20 says “has executed the last dialplan instruction, hanging up.”<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Does “intercept()” not bridge the two legs together?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Am I missing a step?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">I find no further entries in the log for the intercepted UUID.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thanks for looking.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sean<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a> [<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>]
<b>On Behalf Of </b>Brian West<br>
<b>Sent:</b> Thursday, March 19, 2015 11:48 AM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Call intercept.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">Sounds like the UUID isn't there that you expected, so it couldn't pick it up. I'm guessing the full logs would show that. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Thu, Mar 19, 2015 at 10:28 AM, Sean Devoy <<a href="mailto:sdevoy@bizfocused.com" target="_blank">sdevoy@bizfocused.com</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Anyone help with this, PLEASE? The customer is quite upset.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank you,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sean</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a> [mailto:<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a>]
<b>On Behalf Of </b>Sean Devoy<br>
<b>Sent:</b> Wednesday, March 18, 2015 3:46 PM</span><o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"><br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Call intercept.<o:p></o:p></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Yes, that is what I pass to the intercept call vie the dialplan/database. Check the log:</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">62cc7ef5-f121-4fa2-97be-e45ff28d9c95 Dialplan:
<a href="mailto:sofia/external/20@fs_esta.bizfocused.com" target="_blank">sofia/external/20@fs_esta.bizfocused.com</a> Action
<span style="background:yellow">intercept(${db(select/esta_call_pickup_uuid/10)})</span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">. . . . </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">62cc7ef5-f121-4fa2-97be-e45ff28d9c95 EXECUTE
<a href="mailto:sofia/external/20@fs_esta.bizfocused.com" target="_blank">sofia/external/20@fs_esta.bizfocused.com</a>
<span style="background:yellow">intercept(574583db-22d2-4b7f-a9a4-3cadd419b93d)</span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sean</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">freeswitch-users-bounces@lists.freeswitch.org</a> [<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org" target="_blank">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>]
<b>On Behalf Of </b>Brian West<br>
<b>Sent:</b> Wednesday, March 18, 2015 3:39 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Call intercept.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">intercept takes a UUID, not an extension number.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Wed, Mar 18, 2015 at 2:12 PM, Sean Devoy <<a href="mailto:sdevoy@bizfocused.com" target="_blank">sdevoy@bizfocused.com</a>> wrote:<o:p></o:p></p>
<blockquote style="border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi All,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I have directed call intercept running via dialplan **\d\d (two digit extensions).<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">In this pastebin:
<a href="https://pastebin.freeswitch.org/24023" target="_blank">https://pastebin.freeswitch.org/24023</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
You should see a call come from the IVR into “MAINLINE” which dials ext 10, then after delay adds other extensions. In this case, the person from extension 10 was at extension 20 and dialed **10. They report it did not work. I must say I am not clear if
it worked or not. It appears to work, but ended with <span style="font-size:9.5pt;font-family:Consolas">
<a href="mailto:sofia/external/20@fs_esta.bizfocused.com%20has%20executed%20the%20last%20dialplan%20instruction,%20hanging%20up." target="_blank">sofia/external/20@fs_esta.bizfocused.com has executed the last dialplan instruction, hanging up.</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">Can someone who is more log savvy than I review that log and tell me what happened?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">Perhaps my dialplan is missing something:</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">directed-call-pickup</span>"<span style="color:blue">></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <!--</span><span style="font-size:9.5pt;font-family:Consolas;color:green"> picks up the call with db key saved like this: <action application="db" data="insert/ESTA_call_pickup_uuid/223/${uuid}"/>
</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">--></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">field</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">destination_number</span>"<span style="color:blue">
</span><span style="color:red">expression</span><span style="color:blue">=</span>"<span style="color:blue">^\*\*(\d\d)$</span>"<span style="color:blue">></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">answer</span>"<span style="color:blue">/></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">set</span>"<span style="color:blue">
</span><span style="color:red">data</span><span style="color:blue">=</span>"<span style="color:blue">intercept_unanswered_only=true</span>"<span style="color:blue">/></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">intercept</span>"<span style="color:blue">
</span><span style="color:red">data</span><span style="color:blue">=</span>"<span style="color:blue">${db(select/esta_call_pickup_uuid/$1)}</span>"<span style="color:blue">/></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">sleep</span>"<span style="color:blue">
</span><span style="color:red">data</span><span style="color:blue">=</span>"<span style="color:blue">2000</span>"<span style="color:blue">/></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">I see in the log the uuid for the appropriate call is in the intercept statement. After intercept, I am missing something to bridge the 2 legs together?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">Sean Devoy</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://confluence.freeswitch.org" target="_blank">http://confluence.freeswitch.org</a><br>
<a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><o:p></o:p></p>
</blockquote>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><br>
<br clear="all">
<o:p></o:p></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">--
<o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<p><b><i><span style="font-size:13.5pt;font-family:"Courier New"">Brian West</span></i></b><span style="font-family:"Courier New""><br>
</span><span style="font-size:10.0pt;font-family:"Courier New""><a href="mailto:brian@freeswitch.org" target="_blank">brian@freeswitch.org</a></span><o:p></o:p></p>
<p><span style="font-size:7.5pt;font-family:"Courier New""><img border="0" id="_x0000_i1025" src="http://billing.freeswitch.org/templates/default/img/whmcslogo.png"></span><o:p></o:p></p>
<p><b><i><span style="font-family:"Courier New"">Twitter: @FreeSWITCH , @briankwest</span></i></b><span style="font-family:"Courier New""><br>
<a href="http://www.freeswitchbook.com" target="_blank">http://www.freeswitchbook.com</a><br>
<a href="http://www.freeswitchcookbook.com" target="_blank">http://www.freeswitchcookbook.com</a></span><o:p></o:p></p>
<p>ClueCon 2015 <a href="https://www.cluecon.com/call-for-speakers/" target="_blank">
Call for Speakers</a> | <a href="https://freeswitch.com/cart.php?gid=1" target="_blank">
Register</a> TODAY!<o:p></o:p></p>
<p><b><span style="font-family:"Courier New"">T:</span></b><span style="font-family:"Courier New""><a href="tel:%2B19184209001" target="_blank">+19184209001</a> |
<b>F:</b><a href="tel:%2B19184209002" target="_blank">+19184209002</a> | <b>M:</b>+1918424WEST (9378)<br>
<b>iNUM:</b>+883 5100 1420 9001 | <b>ISN:</b>410*543 | <b>Skype:</b>briankwest</span><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><br>
_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://confluence.freeswitch.org" target="_blank">http://confluence.freeswitch.org</a><br>
<a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><o:p></o:p></p>
</blockquote>
</div>
<p class="MsoNormal"><br>
<br clear="all">
<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal">-- <o:p></o:p></p>
<div>
<div>
<div>
<div>
<div>
<div>
<p><b><i><span style="font-size:13.5pt;font-family:"Courier New"">Brian West</span></i></b><span style="font-family:"Courier New""><br>
</span><span style="font-size:10.0pt;font-family:"Courier New""><a href="mailto:brian@freeswitch.org" target="_blank">brian@freeswitch.org</a></span><o:p></o:p></p>
<p><span style="font-size:7.5pt;font-family:"Courier New""><img border="0" id="_x0000_i1026" src="http://billing.freeswitch.org/templates/default/img/whmcslogo.png"></span><o:p></o:p></p>
<p><b><i><span style="font-family:"Courier New"">Twitter: @FreeSWITCH , @briankwest</span></i></b><span style="font-family:"Courier New""><br>
<a href="http://www.freeswitchbook.com" target="_blank">http://www.freeswitchbook.com</a><br>
<a href="http://www.freeswitchcookbook.com" target="_blank">http://www.freeswitchcookbook.com</a></span><o:p></o:p></p>
<p>ClueCon 2015 <a href="https://www.cluecon.com/call-for-speakers/" target="_blank">
Call for Speakers</a> | <a href="https://freeswitch.com/cart.php?gid=1" target="_blank">
Register</a> TODAY!<o:p></o:p></p>
<p><b><span style="font-family:"Courier New"">T:</span></b><span style="font-family:"Courier New"">+19184209001 |
<b>F:</b>+19184209002 | <b>M:</b>+1918424WEST (9378)<br>
<b>iNUM:</b>+883 5100 1420 9001 | <b>ISN:</b>410*543 | <b>Skype:</b>briankwest</span><o:p></o:p></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</body>
</html>