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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Anyone help with this, PLEASE? The customer is quite upset.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sean<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org]
<b>On Behalf Of </b>Sean Devoy<br>
<b>Sent:</b> Wednesday, March 18, 2015 3:46 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Call intercept.<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Yes, that is what I pass to the intercept call vie the dialplan/database. Check the log:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas">62cc7ef5-f121-4fa2-97be-e45ff28d9c95 Dialplan:
<a href="mailto:sofia/external/20@fs_esta.bizfocused.com">sofia/external/20@fs_esta.bizfocused.com</a> Action
<span style="background:yellow;mso-highlight:yellow">intercept(${db(select/esta_call_pickup_uuid/10)})</span><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas">. . . .
<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas">62cc7ef5-f121-4fa2-97be-e45ff28d9c95 EXECUTE
<a href="mailto:sofia/external/20@fs_esta.bizfocused.com">sofia/external/20@fs_esta.bizfocused.com</a>
<span style="background:yellow;mso-highlight:yellow">intercept(574583db-22d2-4b7f-a9a4-3cadd419b93d)</span><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Sean<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">
<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">freeswitch-users-bounces@lists.freeswitch.org</a> [<a href="mailto:freeswitch-users-bounces@lists.freeswitch.org">mailto:freeswitch-users-bounces@lists.freeswitch.org</a>]
<b>On Behalf Of </b>Brian West<br>
<b>Sent:</b> Wednesday, March 18, 2015 3:39 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Call intercept.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">intercept takes a UUID, not an extension number.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Mar 18, 2015 at 2:12 PM, Sean Devoy <<a href="mailto:sdevoy@bizfocused.com" target="_blank">sdevoy@bizfocused.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi All,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I have directed call intercept running via dialplan **\d\d (two digit extensions).<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">In this pastebin:
<a href="https://pastebin.freeswitch.org/24023" target="_blank">https://pastebin.freeswitch.org/24023</a><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
You should see a call come from the IVR into “MAINLINE” which dials ext 10, then after delay adds other extensions. In this case, the person from extension 10 was at extension 20 and dialed **10. They report it did not work. I must say I am not clear if
it worked or not. It appears to work, but ended with <span style="font-size:9.5pt;font-family:Consolas">
<a href="mailto:sofia/external/20@fs_esta.bizfocused.com%20has%20executed%20the%20last%20dialplan%20instruction,%20hanging%20up." target="_blank">sofia/external/20@fs_esta.bizfocused.com has executed the last dialplan instruction, hanging up.</a></span><o:p></o:p></p>
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<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">Can someone who is more log savvy than I review that log and tell me what happened?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">Perhaps my dialplan is missing something:</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">directed-call-pickup</span>"<span style="color:blue">></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <!--</span><span style="font-size:9.5pt;font-family:Consolas;color:green"> picks up the call with db key saved like this: <action application="db" data="insert/ESTA_call_pickup_uuid/223/${uuid}"/>
</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">--></span><o:p></o:p></p>
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<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">field</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">destination_number</span>"<span style="color:blue">
</span><span style="color:red">expression</span><span style="color:blue">=</span>"<span style="color:blue">^\*\*(\d\d)$</span>"<span style="color:blue">></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">answer</span>"<span style="color:blue">/></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">set</span>"<span style="color:blue">
</span><span style="color:red">data</span><span style="color:blue">=</span>"<span style="color:blue">intercept_unanswered_only=true</span>"<span style="color:blue">/></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">intercept</span>"<span style="color:blue">
</span><span style="color:red">data</span><span style="color:blue">=</span>"<span style="color:blue">${db(select/esta_call_pickup_uuid/$1)}</span>"<span style="color:blue">/></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas">"<span style="color:blue">sleep</span>"<span style="color:blue">
</span><span style="color:red">data</span><span style="color:blue">=</span>"<span style="color:blue">2000</span>"<span style="color:blue">/></span></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">I see in the log the uuid for the appropriate call is in the intercept statement. After intercept, I am missing something to bridge the 2 legs together?</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">Thanks,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;text-autospace:none">
<span style="font-size:9.5pt;font-family:Consolas">Sean Devoy</span><o:p></o:p></p>
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<span style="font-size:9.5pt;font-family:Consolas"> </span><o:p></o:p></p>
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<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p><b><i><span style="font-size:13.5pt;font-family:"Courier New"">Brian West</span></i></b><span style="font-family:"Courier New""><br>
</span><span style="font-size:10.0pt;font-family:"Courier New""><a href="mailto:brian@freeswitch.org" target="_blank">brian@freeswitch.org</a></span><o:p></o:p></p>
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