<div dir="ltr"><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace">I need to initiate a call on an agent&#39;s behalf, but I can&#39;t seem to get it to work.</div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace"><br></div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace">This is the closest I&#39;ve gotten ( 7777 puts agent back in the call-queue )</div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace"><br></div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace">uuid_setvar &lt;agent-uuid&gt; transfer_after_bridge 7777</div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace"><br></div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace">uuid_transfer &lt;agent-uuid&gt; &lt;pstn-number&gt;</div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace"><br></div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace">I have 2 problems:</div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace"><br></div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace">1) the transfer_after_bridge isn&#39;t happening, or it&#39;s not going to the right place</div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace"><br></div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace">2) I have to wait forever to get a uuid to control that call.</div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace"><br></div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace">I want to be able to allocate a uuid for the outbound leg before I initiate the call, but I can&#39;t figure out the syntax to make it work.</div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace"><br></div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace">I&#39;ve tried this, but I get a fast busy:</div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace"><br></div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace">uuid_transfer &lt;agent-uuid&gt; {origination_uuid=&lt;new-uuid&gt;}&lt;pstn-number&gt;</div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace"><br></div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace">I&#39;ve also tried this and it doesn&#39;t work either:</div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace"><br></div><div class="gmail_default" style="font-family:&#39;courier new&#39;,monospace"><div class="gmail_default">originate {origination_uuid=&lt;new-uuid&gt;}sofia/external/&lt;pstn-number&gt; &amp;bridge(&lt;agent-extension&gt;)</div><div><br></div><div>Please help, thanks</div></div><div><div class="gmail_signature"><div><span style="font-family:arial;font-size:small"><br></span></div><div><span style="font-family:arial;font-size:small"><br></span></div><span style="font-family:arial;font-size:small">Royce Mitchell, </span>IT Consultant<div style="font-family:arial;font-size:small">ITAS Solutions</div><div style="font-family:arial;font-size:small"><a href="mailto:royce3@itas-solutions.com" target="_blank">royce3@itas-solutions.com</a></div></div></div>
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