<div dir="ltr"><div>Use the create_uuid API to generate a uuid and then use that value in the braces. I agree that knowing the uuid beforehand makes life a lot easier. :)<br><br></div>-MC<br></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Feb 27, 2015 at 4:38 PM, Royce Mitchell III <span dir="ltr"><<a href="mailto:royce3@gmail.com" target="_blank">royce3@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:'courier new',monospace">I need to initiate a call on an agent's behalf, but I can't seem to get it to work.</div><div class="gmail_default" style="font-family:'courier new',monospace"><br></div><div class="gmail_default" style="font-family:'courier new',monospace">This is the closest I've gotten ( 7777 puts agent back in the call-queue )</div><div class="gmail_default" style="font-family:'courier new',monospace"><br></div><div class="gmail_default" style="font-family:'courier new',monospace">uuid_setvar <agent-uuid> transfer_after_bridge 7777</div><div class="gmail_default" style="font-family:'courier new',monospace"><br></div><div class="gmail_default" style="font-family:'courier new',monospace">uuid_transfer <agent-uuid> <pstn-number></div><div class="gmail_default" style="font-family:'courier new',monospace"><br></div><div class="gmail_default" style="font-family:'courier new',monospace">I have 2 problems:</div><div class="gmail_default" style="font-family:'courier new',monospace"><br></div><div class="gmail_default" style="font-family:'courier new',monospace">1) the transfer_after_bridge isn't happening, or it's not going to the right place</div><div class="gmail_default" style="font-family:'courier new',monospace"><br></div><div class="gmail_default" style="font-family:'courier new',monospace">2) I have to wait forever to get a uuid to control that call.</div><div class="gmail_default" style="font-family:'courier new',monospace"><br></div><div class="gmail_default" style="font-family:'courier new',monospace">I want to be able to allocate a uuid for the outbound leg before I initiate the call, but I can't figure out the syntax to make it work.</div><div class="gmail_default" style="font-family:'courier new',monospace"><br></div><div class="gmail_default" style="font-family:'courier new',monospace">I've tried this, but I get a fast busy:</div><div class="gmail_default" style="font-family:'courier new',monospace"><br></div><div class="gmail_default" style="font-family:'courier new',monospace">uuid_transfer <agent-uuid> {origination_uuid=<new-uuid>}<pstn-number></div><div class="gmail_default" style="font-family:'courier new',monospace"><br></div><div class="gmail_default" style="font-family:'courier new',monospace">I've also tried this and it doesn't work either:</div><div class="gmail_default" style="font-family:'courier new',monospace"><br></div><div class="gmail_default" style="font-family:'courier new',monospace"><div class="gmail_default">originate {origination_uuid=<new-uuid>}sofia/external/<pstn-number> &bridge(<agent-extension>)</div><div><br></div><div>Please help, thanks</div></div><div><div><div><span style="font-family:arial;font-size:small"><br></span></div><div><span style="font-family:arial;font-size:small"><br></span></div><span style="font-family:arial;font-size:small">Royce Mitchell, </span>IT Consultant<div style="font-family:arial;font-size:small">ITAS Solutions</div><div style="font-family:arial;font-size:small"><a href="mailto:royce3@itas-solutions.com" target="_blank">royce3@itas-solutions.com</a></div></div></div>
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