<div dir="ltr">By default mod_callcenter removes these abandoned members from db with this condition:<div><br></div><div>if (abandoned_epoch + discard_abandoned_after < local_epoch_time_now(NULL)) {<br></div><div><br></div><div>discard_abandoned_after should be by default 60 seconds.</div><div><br></div><div>You don't need to worry with this, if you don't want these entries in db set discard-abandoned-after to a low value, like 1sec. You can't uuid_kill, they don't exists anymore, this feature allow a caller to recover their original position when they call again the queue (if they call again before discard_abandon_after expires..).</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Sun, Jan 18, 2015 at 5:25 PM, David Villasmil Govea <span dir="ltr"><<a href="mailto:david.villasmil@gmail.com" target="_blank">david.villasmil@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Thanks for answering Italo, But that was no it. I've had it like that always..<div><br></div><div><div> <queue name="agents_queue"></div><div> <param name="strategy" value="longest-idle-agent"/></div><div> ...</div><div> <param name="abandoned-resume-allowed" value="false"/></div><div> </queue></div><div> </queues></div></div></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Sat, Jan 17, 2015 at 1:57 PM, David Villasmil Govea <span dir="ltr"><<a href="mailto:david.villasmil@gmail.com" target="_blank">david.villasmil@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">Thanks Italo, I'll try that and let you know.</p><div><div>
<div class="gmail_quote">On Jan 17, 2015 3:21 AM, "Ítalo Rossi" <<a href="mailto:italorossib@gmail.com" target="_blank">italorossib@gmail.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">Set abandoned-resume-allowed to false <br>
</p>
<div class="gmail_quote">Em 16/01/2015 18:42, "David Villasmil Govea" <<a href="mailto:david.villasmil@gmail.com" target="_blank">david.villasmil@gmail.com</a>> escreveu:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">What's even weirder, if I try to uuid_kill one of those channels, fs responds "no such channel".. so there's really no call there!<div><br></div><div>Anyone?</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Jan 16, 2015 at 10:26 PM, David Villasmil Govea <span dir="ltr"><<a href="mailto:david.villasmil@gmail.com" target="_blank">david.villasmil@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hello guys,<div><br></div><div>I have a FS which when i execute on the cli:</div><div><br></div><div>callcenter_config queue list members agents_queue</div><div><br></div><div>I got THOUSANDS of "Abandoned" calls like this:</div><div><br></div><div><div>agents_queue|single_box|e2685c96-6f85-4024-bd9a-5b2ac5b413d1||123456|Outbound Call|1421429675|123456|0|0|1421432074|0|0|||Abandoned</div><div>agents_queue|single_box|7bc18797-2913-476b-90ed-3f6905b99eda||123456|Outbound Call|<a href="tel:1421429675" value="+551421429675" target="_blank">1421429675</a>|123456|0|0|<a href="tel:1421432074" value="+551421432074" target="_blank">1421432074</a>|0|0|||Abandoned</div><div>agents_queue|single_box|96826416-0a90-4012-a68f-083534247424||123456|Outbound Call|0|<a href="tel:1421429675" value="+551421429675" target="_blank">1421429675</a>|0|0|<a href="tel:1421429676" value="+551421429676" target="_blank">1421429676</a>|0|0|||Abandoned</div></div><div><br></div><div>This bot is used to generate calls to a test server via originate. But at this time the application which send the calls out is not even running!</div><div><br></div><div>Furthermore, I stopped and started FS and the calls come back! WTF??</div><div>Where could all these calls come from??</div><div><br></div><div>Thanks for your help</div><div><br></div><div>David</div><span><font color="#888888"><div><br></div><div><div><br></div>-- <br><div>DVG<br><br>-- <br>Imagination is more important than knowledge<br>Albert Einstein</div>
</div></font></span></div>
</blockquote></div><br><br clear="all"><div><br></div>-- <br><div>DVG<br><br>-- <br>Imagination is more important than knowledge<br>Albert Einstein</div>
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