<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--></head><body lang=EN-CA link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal>Having an issue with a remote office phone being unable to make external calls. Any assistance on how to fix would be appreciated.<o:p></o:p></p><p class=MsoNormal>The error I see in the log file are as follows:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_session.c:1053 Send signal sofia/external/15061239182 [BREAK] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_session.c:1053 Send signal sofia/external/15061239182 [BREAK] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_session.c:1053 Send signal sofia/external/15061239182 [BREAK] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] sofia.c:6423 Channel sofia/external/15061239182 entering state [terminated][408] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New";color:red'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [NOTICE] sofia.c:7306 Hangup sofia/external/15061239182 [CS_CONSUME_MEDIA] [RECOVERY_ON_TIMER_EXPIRE] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_channel.c:3222 Send signal sofia/external/15061239182 [KILL] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_session.c:1388 Send signal sofia/external/15061239182 [BREAK] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_state_machine.c:472 (sofia/external/15061239182) Running State Change CS_HANGUP <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_state_machine.c:735 (sofia/external/15061239182) Callstate Change DOWN -> HANGUP <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New";color:red'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_state_machine.c:737 (sofia/external/15061239182) State HANGUP </span><span style='font-size:9.0pt;font-family:"Courier New"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New";color:red'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] mod_sofia.c:413 Channel sofia/external/15061239182 hanging up, cause: RECOVERY_ON_TIMER_</span><span style='font-size:9.0pt;font-family:"Courier New"'>EXPIRE <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_state_machine.c:60 sofia/external/15061239182 Standard HANGUP, cause: RECOVERY_ON_TIMER_EXPIRE <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_state_machine.c:737 (sofia/external/15061239182) State HANGUP going to sleep <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_state_machine.c:504 (sofia/external/15061239182) State Change CS_HANGUP -> CS_REPORTING <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_session.c:1388 Send signal sofia/external/15061239182 [BREAK] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_state_machine.c:472 (sofia/external/15061239182) Running State Change CS_REPORTING <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_state_machine.c:823 (sofia/external/15061239182) State REPORTING <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_state_machine.c:104 sofia/external/15061239182 Standard REPORTING, cause: RECOVERY_ON_TIMER_EXPIRE <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_state_machine.c:823 (sofia/external/15061239182) State REPORTING going to sleep <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_state_machine.c:498 (sofia/external/15061239182) State Change CS_REPORTING -> CS_DESTROY <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_session.c:1388 Send signal sofia/external/15061239182 [BREAK] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New";color:red'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.252830 [DEBUG] switch_core_session.c:1615 Session 81 (sofia/external/15061239182) Locked, Waiting on external entities <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New";color:red'>659bd7ed-f8e8-4224-81d2-cf1d4669c7c6 2014-10-15 13:52:07.272796 [DEBUG] switch_ivr_originate.c:3695 Originate Resulted in Error Cause: 102 [RECOVERY_ON_TIMER_EXPIRE] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.272796 [NOTICE] switch_core_session.c:1633 Session 81 (sofia/external/15061239182) Ended <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.272796 [NOTICE] switch_core_session.c:1637 Close Channel sofia/external/15061239182 [CS_DESTROY] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.272796 [DEBUG] switch_core_state_machine.c:626 (sofia/external/15061239182) Running State Change CS_DESTROY <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New";color:red'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.272796 [DEBUG] switch_core_state_machine.c:636 (sofia/external/15061239182) State DESTROY <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New";color:red'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.272796 [DEBUG] mod_sofia.c:323 sofia/external/15061239182 SOFIA DESTROY <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.272796 [DEBUG] switch_core_state_machine.c:111 sofia/external/15061239182 Standard DESTROY <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>34d6aa01-f403-400a-8f53-9f06d25ea74b 2014-10-15 13:52:07.272796 [DEBUG] switch_core_state_machine.c:636 (sofia/external/15061239182) State DESTROY going to sleep <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>659bd7ed-f8e8-4224-81d2-cf1d4669c7c6 2014-10-15 13:52:07.272796 [INFO] mod_dptools.c:3234 Originate Failed. Cause: RECOVERY_ON_TIMER_EXPIRE <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>659bd7ed-f8e8-4224-81d2-cf1d4669c7c6 2014-10-15 13:52:07.272796 [NOTICE] switch_channel.c:4681 Hangup sofia/internal/426@192.168.222.153 [CS_EXECUTE] [RECOVERY_ON_TIMER_EXPIRE] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>659bd7ed-f8e8-4224-81d2-cf1d4669c7c6 2014-10-15 13:52:07.272796 [DEBUG] switch_channel.c:3222 Send signal sofia/internal/426@192.168.222.153 [KILL] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>659bd7ed-f8e8-4224-81d2-cf1d4669c7c6 2014-10-15 13:52:07.272796 [DEBUG] switch_core_session.c:1388 Send signal sofia/internal/426@192.168.222.153 [BREAK] <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New";color:red'>659bd7ed-f8e8-4224-81d2-cf1d4669c7c6 2014-10-15 13:52:07.272796 [DEBUG] switch_core_session.c:2888 sofia/internal/426@192.168.222.153 skip receive message [APPLICATION_EXEC_COMPLETE] (channel is hungup already)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New";color:red'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Courier New"'>cjb</span><o:p></o:p></p></div></body></html>