<div dir="ltr">I suggest you look at the uuid parameter of mod_logfile, or the equivalent -U option to fs_cli. That'll log prefixed by the UUID of the call. If you collect that in CDRs it makes pulling the debug log for the individual call quite easy using grep.</div><div class="gmail_extra"><br><div class="gmail_quote">On 18 September 2014 11:15, Stephen Wilde <span dir="ltr"><<a href="mailto:wstephen80@gmail.com" target="_blank">wstephen80@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Thank you Steven.<div>This call is not answered in FreeeSWITCH but dropped (this is the reason why it doesn't reply to the BYEs).<div>We are investigating on this issue because we have a discrepancy in billing between one our customer and us.</div><div>The billtime is in the CDRs ("billusec" variable), no calculation.</div><div>It's very difficult to capture debug log, this is a production server (from status: 143 session(s) per Sec out of max 1000, peak 420, last 5min 284) but I'll try to trace both leg. This issue is present only in a very few calls.</div><span class="HOEnZb"><font color="#888888"><div><br></div><div>Stephen</div><div><br></div></font></span></div></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 18, 2014 at 11:53 AM, Steven Ayre <span dir="ltr"><<a href="mailto:steveayre@gmail.com" target="_blank">steveayre@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">That call flow doesn't suggest an issue. 200 OK signals the call has been answered. The BYE doesn't happen until almost 40 seconds later, which suggests the call is up for that time just fine. Can you show the debug log for such a call?<div><br></div><div>I'd suggest you're having trouble parsing the CDRs. How are you calculating billed time?</div><div><div><br></div><div>If the call isn't working (users cannot hear each other between the 200 and BYE) then that'd suggest no audio, which is a different issue most likely related to NAT.</div></div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On 18 September 2014 07:27, Stephen Wilde <span dir="ltr"><<a href="mailto:wstephen80@gmail.com" target="_blank">wstephen80@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">This is the message flow:<div><br></div><div><img src="cid:ii_148877192e428223" alt="Inline image 1" width="493" height="451"><br></div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 18, 2014 at 8:23 AM, Stephen Wilde <span dir="ltr"><<a href="mailto:wstephen80@gmail.com" target="_blank">wstephen80@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Thenk you for your info.<div>Inside FreeSWITCH, the call is dropped with "200 OK" and the CDR report bill time = 0s.</div><div>For the customer the billtime is not 0 and the call is considered connected with "200 OK" and disconnected with the BYE.</div><div>I'll try to trace the outbound leg.</div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 18, 2014 at 12:28 AM, Steven Ayre <span dir="ltr"><<a href="mailto:steveayre@gmail.com" target="_blank">steveayre@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">rfc3326 - I believe it's valid in any packet, you can potentially have a Reason passed back before the end of the call.<br><div><br></div><div>It's the BYE that's hanging up the call not the 200 OK, but that could be an interop problem where a device doesn't expect the Reason in the 200 OK.</div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On 17 September 2014 21:58, Stephen Wilde <span dir="ltr"><<a href="mailto:wstephen80@gmail.com" target="_blank">wstephen80@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I have a trace of one leg only I can try to capture both legs.<div>But a 200 OK with a Reason header is a valid SIP message (below 200 OK forwarded by FreeSWITCH) ?</div><div><br></div><div><br></div><div><div>Frame 5: 957 bytes on wire (7656 bits), 957 bytes captured (7656 bits)</div><div>Ethernet II, Src: Hewlett-_f3:e9:2c (3c:d9:2b:f3:e9:2c), Dst: JuniperN_f6:ce:27 (78:19:f7:f6:ce:27)</div><div>Internet Protocol Version 4, Src: FreeSWITCH_IP (FreeSWITCH_IP), Dst: CUSTOMER_IP (CUSTOMER_IP)</div><div>User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)</div><div>Session Initiation Protocol (200)</div><div> Status-Line: SIP/2.0 200 OK</div><div> Message Header</div><div> Via: SIP/2.0/UDP CUSTOMER_IP:5060;branch=z9hG4bK00E0F510095D15ED848E0A88725A</div><div> Max-Forwards: 63</div><div> From: <sip:cg@FreeSWITCH_IP>;tag=00E0F510095D15ED848E7A60E97C</div><div> To: <sip:cd@FreeSWITCH_IP>;tag=5881vaN1reajB</div><div> Call-ID: <a href="mailto:ae8f80003582-5417017f-60871148-3ad46cc0-745bf31@127.0.0.1" target="_blank">ae8f80003582-5417017f-60871148-3ad46cc0-745bf31@127.0.0.1</a></div><div> CSeq: 14398 INVITE</div><div> Contact: <sip:cd@FreeSWITCH_IP:5060;transport=udp></div><div> User-Agent: FS_1.2</div><div> Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, REGISTER, REFER, NOTIFY</div><div> Supported: timer, path, replaces</div><div> Allow-Events: talk, hold, conference, refer</div><span><div> Reason: Q.850;cause=16;text="NORMAL_CLEARING"</div></span><div> Content-Type: application/sdp</div><div> Content-Disposition: session</div><div> Content-Length: 217</div><div> Message Body</div></div><div><br></div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Sep 17, 2014 at 10:09 PM, Steven Ayre <span dir="ltr"><<a href="mailto:steveayre@gmail.com" target="_blank">steveayre@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Can you post the sip trace for the call (all legs)</div><div class="gmail_extra"><br><div class="gmail_quote"><div><div>On 17 September 2014 19:54, Stephen Wilde <span dir="ltr"><<a href="mailto:wstephen80@gmail.com" target="_blank">wstephen80@gmail.com</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div><div dir="ltr">Anyone can help me on that?<span><font color="#888888"><div><br><div>Stephen</div></div></font></span></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Sep 16, 2014 at 9:58 PM, Stephen Wilde <span dir="ltr"><<a href="mailto:wstephen80@gmail.com" target="_blank">wstephen80@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><span style="font-family:arial,sans-serif;font-size:13px">I have a strange issue: some calls are dropped with a 200 OK containing the "Reason" header.</span><br></div><div style="font-size:13px;font-family:arial,sans-serif">Is this valid?</div><div style="font-size:13px;font-family:arial,sans-serif">The message flow is:</div><div style="font-size:13px;font-family:arial,sans-serif"><br></div><div style="font-size:13px;font-family:arial,sans-serif">CUSTOMER ---- FS</div><div style="font-size:13px;font-family:arial,sans-serif"><br></div><div style="font-size:13px;font-family:arial,sans-serif">INVITE -></div><div style="font-size:13px;font-family:arial,sans-serif"><br></div><div style="font-size:13px;font-family:arial,sans-serif"> <- 100 Trying</div><div style="font-size:13px;font-family:arial,sans-serif"> <- 180 Ringing</div><div style="font-size:13px;font-family:arial,sans-serif"> <- 200 OK (containing the Reason Header)<br></div><div style="font-size:13px;font-family:arial,sans-serif">ACK -></div><div style="font-size:13px;font-family:arial,sans-serif"><br></div><div style="font-size:13px;font-family:arial,sans-serif">after some seconds...</div><div style="font-size:13px;font-family:arial,sans-serif"><br></div><div style="font-size:13px;font-family:arial,sans-serif">BYE -></div><div><div style="font-family:arial,sans-serif;font-size:13px">BYE -></div><div style="font-family:arial,sans-serif;font-size:13px"><div>BYE -></div></div><div style="font-family:arial,sans-serif;font-size:13px"><div>BYE -></div></div><div style="font-family:arial,sans-serif;font-size:13px"><div>BYE -></div></div><div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px">The 200 OK sent by FreeSwitch contain a "Reason Header":</div><div style="font-family:arial,sans-serif;font-size:13px"><br></div><div><font face="arial, sans-serif">Reason: Q.850;cause=16;text="NORMAL_CLEARING"</font><br></div><div><font face="arial, sans-serif"><br></font></div><div><font face="arial, sans-serif">And the call seems dropped and not connected in FreeSWITCH.</font></div><div><font face="arial, sans-serif">For the customer side the call seems connected with 200 OK (the customer ignore the Reason).</font></div><div><font face="arial, sans-serif">After some seconds, the customer try to disconnect the call with BYE but these messages are ignored by Freeswitch because the call was been already dropped.</font></div><div><font face="arial, sans-serif"><br></font></div><div><font face="arial, sans-serif">It's valid the Reason inside the 200 OK? It's possible that this 200 OK has been forwarded by Freeswitch from the outbound leg.</font></div><div><font face="arial, sans-serif">Any advice for that?</font></div><span><font color="#888888"><div><font face="arial, sans-serif"><br></font></div><div><font face="arial, sans-serif">Stephen</font></div><div><font face="arial, sans-serif"><br></font></div><div><font face="arial, sans-serif"><br></font></div><div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px"><br></div></font></span></div><div><br></div></div>
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