<div dir="ltr">Thank you Steven.<div>This call is not answered in FreeeSWITCH but dropped (this is the reason why it doesn&#39;t reply to the BYEs).<div>We are investigating on this issue because we have a discrepancy in billing between one our customer and us.</div><div>The billtime is in the CDRs (&quot;billusec&quot; variable), no calculation.</div><div>It&#39;s very difficult to capture debug log, this is a production server (from status: 143 session(s) per Sec out of max 1000, peak 420, last 5min 284) but I&#39;ll try to trace both leg. This issue is present only in a very few calls.</div><div><br></div><div>Stephen</div><div><br></div></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 18, 2014 at 11:53 AM, Steven Ayre <span dir="ltr">&lt;<a href="mailto:steveayre@gmail.com" target="_blank">steveayre@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">That call flow doesn&#39;t suggest an issue. 200 OK signals the call has been answered. The BYE doesn&#39;t happen until almost 40 seconds later, which suggests the call is up for that time just fine. Can you show the debug log for such a call?<div><br></div><div>I&#39;d suggest you&#39;re having trouble parsing the CDRs. How are you calculating billed time?</div><div><div><br></div><div>If the call isn&#39;t working (users cannot hear each other between the 200 and BYE) then that&#39;d suggest no audio, which is a different issue most likely related to NAT.</div></div></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra"><br><div class="gmail_quote">On 18 September 2014 07:27, Stephen Wilde <span dir="ltr">&lt;<a href="mailto:wstephen80@gmail.com" target="_blank">wstephen80@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">This is the message flow:<div><br></div><div><img src="cid:ii_148877192e428223" alt="Inline image 1" width="493" height="451"><br></div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 18, 2014 at 8:23 AM, Stephen Wilde <span dir="ltr">&lt;<a href="mailto:wstephen80@gmail.com" target="_blank">wstephen80@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Thenk you for your info.<div>Inside FreeSWITCH, the call is dropped with &quot;200 OK&quot; and the CDR report bill time = 0s.</div><div>For the customer the billtime is not 0 and the call is considered connected with &quot;200 OK&quot; and disconnected with the BYE.</div><div>I&#39;ll try to trace the outbound leg.</div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 18, 2014 at 12:28 AM, Steven Ayre <span dir="ltr">&lt;<a href="mailto:steveayre@gmail.com" target="_blank">steveayre@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">rfc3326 - I believe it&#39;s valid in any packet, you can potentially have a Reason passed back before the end of the call.<br><div><br></div><div>It&#39;s the BYE that&#39;s hanging up the call not the 200 OK, but that could be an interop problem where a device doesn&#39;t expect the Reason in the 200 OK.</div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On 17 September 2014 21:58, Stephen Wilde <span dir="ltr">&lt;<a href="mailto:wstephen80@gmail.com" target="_blank">wstephen80@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I have a trace of one leg only I can try to capture both legs.<div>But a 200 OK with a Reason header is a valid SIP message (below 200 OK forwarded by FreeSWITCH) ?</div><div><br></div><div><br></div><div><div>Frame 5: 957 bytes on wire (7656 bits), 957 bytes captured (7656 bits)</div><div>Ethernet II, Src: Hewlett-_f3:e9:2c (3c:d9:2b:f3:e9:2c), Dst: JuniperN_f6:ce:27 (78:19:f7:f6:ce:27)</div><div>Internet Protocol Version 4, Src: FreeSWITCH_IP (FreeSWITCH_IP), Dst: CUSTOMER_IP (CUSTOMER_IP)</div><div>User Datagram Protocol, Src Port: sip (5060), Dst Port: sip (5060)</div><div>Session Initiation Protocol (200)</div><div>    Status-Line: SIP/2.0 200 OK</div><div>    Message Header</div><div>        Via: SIP/2.0/UDP CUSTOMER_IP:5060;branch=z9hG4bK00E0F510095D15ED848E0A88725A</div><div>        Max-Forwards: 63</div><div>        From: &lt;sip:cg@FreeSWITCH_IP&gt;;tag=00E0F510095D15ED848E7A60E97C</div><div>        To: &lt;sip:cd@FreeSWITCH_IP&gt;;tag=5881vaN1reajB</div><div>        Call-ID: <a href="mailto:ae8f80003582-5417017f-60871148-3ad46cc0-745bf31@127.0.0.1" target="_blank">ae8f80003582-5417017f-60871148-3ad46cc0-745bf31@127.0.0.1</a></div><div>        CSeq: 14398 INVITE</div><div>        Contact: &lt;sip:cd@FreeSWITCH_IP:5060;transport=udp&gt;</div><div>        User-Agent: FS_1.2</div><div>        Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, REGISTER, REFER, NOTIFY</div><div>        Supported: timer, path, replaces</div><div>        Allow-Events: talk, hold, conference, refer</div><span><div>        Reason: Q.850;cause=16;text=&quot;NORMAL_CLEARING&quot;</div></span><div>        Content-Type: application/sdp</div><div>        Content-Disposition: session</div><div>        Content-Length: 217</div><div>    Message Body</div></div><div><br></div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Sep 17, 2014 at 10:09 PM, Steven Ayre <span dir="ltr">&lt;<a href="mailto:steveayre@gmail.com" target="_blank">steveayre@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Can you post the sip trace for the call (all legs)</div><div class="gmail_extra"><br><div class="gmail_quote"><div><div>On 17 September 2014 19:54, Stephen Wilde <span dir="ltr">&lt;<a href="mailto:wstephen80@gmail.com" target="_blank">wstephen80@gmail.com</a>&gt;</span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div><div dir="ltr">Anyone can help me on that?<span><font color="#888888"><div><br><div>Stephen</div></div></font></span></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Sep 16, 2014 at 9:58 PM, Stephen Wilde <span dir="ltr">&lt;<a href="mailto:wstephen80@gmail.com" target="_blank">wstephen80@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div><span style="font-family:arial,sans-serif;font-size:13px">I have a strange issue: some calls are dropped with a 200 OK containing the &quot;Reason&quot; header.</span><br></div><div style="font-size:13px;font-family:arial,sans-serif">Is this valid?</div><div style="font-size:13px;font-family:arial,sans-serif">The message flow is:</div><div style="font-size:13px;font-family:arial,sans-serif"><br></div><div style="font-size:13px;font-family:arial,sans-serif">CUSTOMER ----     FS</div><div style="font-size:13px;font-family:arial,sans-serif"><br></div><div style="font-size:13px;font-family:arial,sans-serif">INVITE -&gt;</div><div style="font-size:13px;font-family:arial,sans-serif"><br></div><div style="font-size:13px;font-family:arial,sans-serif">        &lt;- 100 Trying</div><div style="font-size:13px;font-family:arial,sans-serif">        &lt;- 180 Ringing</div><div style="font-size:13px;font-family:arial,sans-serif">        &lt;- 200 OK (containing the Reason Header)<br></div><div style="font-size:13px;font-family:arial,sans-serif">ACK -&gt;</div><div style="font-size:13px;font-family:arial,sans-serif"><br></div><div style="font-size:13px;font-family:arial,sans-serif">after some seconds...</div><div style="font-size:13px;font-family:arial,sans-serif"><br></div><div style="font-size:13px;font-family:arial,sans-serif">BYE -&gt;</div><div><div style="font-family:arial,sans-serif;font-size:13px">BYE -&gt;</div><div style="font-family:arial,sans-serif;font-size:13px"><div>BYE -&gt;</div></div><div style="font-family:arial,sans-serif;font-size:13px"><div>BYE -&gt;</div></div><div style="font-family:arial,sans-serif;font-size:13px"><div>BYE -&gt;</div></div><div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px">The 200 OK sent by FreeSwitch contain a &quot;Reason Header&quot;:</div><div style="font-family:arial,sans-serif;font-size:13px"><br></div><div><font face="arial, sans-serif">Reason: Q.850;cause=16;text=&quot;NORMAL_CLEARING&quot;</font><br></div><div><font face="arial, sans-serif"><br></font></div><div><font face="arial, sans-serif">And the call seems dropped and not connected in FreeSWITCH.</font></div><div><font face="arial, sans-serif">For the customer side the call seems connected with 200 OK (the customer ignore the Reason).</font></div><div><font face="arial, sans-serif">After some seconds, the customer try to disconnect the call with BYE but these messages are ignored by Freeswitch because the call was been already dropped.</font></div><div><font face="arial, sans-serif"><br></font></div><div><font face="arial, sans-serif">It&#39;s valid the Reason inside the 200 OK? It&#39;s possible that this 200 OK has been forwarded by Freeswitch from the outbound leg.</font></div><div><font face="arial, sans-serif">Any advice for that?</font></div><span><font color="#888888"><div><font face="arial, sans-serif"><br></font></div><div><font face="arial, sans-serif">Stephen</font></div><div><font face="arial, sans-serif"><br></font></div><div><font face="arial, sans-serif"><br></font></div><div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px"><br></div></font></span></div><div><br></div></div>
</blockquote></div><br></div>
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FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>
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</div></div></blockquote></div><br></div>
</div></div><br>_________________________________________________________________________<br>
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<br>
FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>
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</div></div><br>_________________________________________________________________________<br>
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<br>
FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>
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