Hello.

That variable is new to me but it looks like it is what I need. I'll experiment with it.

Thank you.


Clive Lansink
Email: Clive@Lansink.Co.NZ
Phone: +64 9 520-4242
Mobile: +64 21 663-999
Fax: +64 21 789-150

-----Original message-----
From: Anthony Minessale <anthony.minessale@gmail.com>
To: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org>
Subject: Re: [Freeswitch-users] Why a call hangs up without warning during recording
Reply-to: FreeSWITCH Users Help <freeswitch-users@lists.freeswitch.org>
Date: Sat, 21 Jun 2014 20:57:56 -0500

try setting record_waste_resources=true on the channel


On Sat, Jun 21, 2014 at 8:09 PM, Clive Lansink <clive@lansink.co.nz> wrote:

> Hello.
>
> I've noticed in a Freeswitch IVR application I've been working on that
> when the customer phones in to record a message, the call is hung up
> without warning after about five minutes. This does not happen when I call
> in locally. When this happens, the log just shows there was a hangup with
> normal clearing. But the customer didn't hang up. The customer just notices
> visually that their phone hangs up so the hangup seems to be caused
> somewhere between the two systems.
>
> I figured that during a recording, Freeswitch is not generating any audio
> at all, and it could be that something in the public phone system times out
> after absolutely no audio for a period of time. I have come up with a work
> around by getting Freeswitch to generate a short tone repeatedly during
> recording, like 50Hz at -30dB so it is basically inaudible, every thirty
> seconds or so. This seems to have solved the problem and now the customer
> can record for as long as he wants.
>
> But I suspect this is really a work-around and not the recommended
> approach. I did play with the suppress cng parameter in the sofia
> configuration but didn't find any setting that would solve the problem.
>
> Thankfully my work-around has got me home in the meantime but I would
> appreciate any comments on this. Does nobody make long recordings these
> days?
>
> Cheers.
>
>
> Clive Lansink
> Email: Clive@Lansink.Co.NZ
> Phone: +64 9 520-4242
> Mobile: +64 21 663-999
> Fax: +64 21 789-150
>
> _________________________________________________________________________
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-- 
Anthony Minessale II       ♬ @anthmfs  ♬ @FreeSWITCH  ♬

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_________________________________________________________________________
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