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<p class="MsoNormal"><span style="color:#44546A">Hi,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">I have an issue that is the result of Cisco shortsightedness. The Cisco SPA5xx phones support auto-answer. However, if the user is on the phone, the caller is slammed on hold and the auto-answer picks up.
The person on hold is left wondering why they got thrown away with no warning. At a minimum, Cisco should allow you to select which behavior you want.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Anyway, how can I detect (in an XML dialplan) if the extension is currently on a call? For those that don’t know me, I have limited scripting skills. Can a script be used to detect this and return a value to
a dialplan condition?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Sean<o:p></o:p></span></p>
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