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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Which codec are you using, which dtmf method? Do you see the dtmf’s in a sip capture?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#333399">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#333399"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#333399">Moishe Grunstein<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#333399">Tornado Computer Systems, Inc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#333399">212.400.7650 888.IPPBX.US<br>
</span><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#76923C">Service Request Email:
<a href="mailto:support@nysolutions.com">support@nysolutions.com</a> </span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333399"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#333399">Polycom Certified VAR<br>
Microsoft Small Business Specialist, Cisco SMB Select Certified</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#333399"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.nysolutions.com/"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D;text-decoration:none"><img border="0" width="147" height="68" id="Picture_x0020_1" src="cid:image001.jpg@01CF7A50.EE0597B0" alt="cid:image001.jpg@01C72F94.9EE45D60"></span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#C0504D">Computer Networking * Managed Services * IP Video Surveillance * Network Assessments * Web Solutions
* Voice over IP * Disaster Recovery * Network Security * Site Surveys * CMS</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org]
<b>On Behalf Of </b>Richard Mace<br>
<b>Sent:</b> Wednesday, May 28, 2014 7:47 AM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] DTMF Issue<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Hi Francis,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Thanks for your reply.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On 27 May 2014 20:47, Francis <<a href="mailto:sms@icefire.qza.net.au" target="_blank">sms@icefire.qza.net.au</a>> wrote:<o:p></o:p></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">It just dawned on me (sleep deprivation catching up), 5060 to 5070/10000 to 20000 is Asterisk, FS uses 5060 to 5081/16385 to 32768. Try that on your router before reading anything below :)<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">Yes, I had my Asterisk hat on. Chnaged the ports to what you suggested, but it was still the same.<o:p></o:p></span></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">If that doesn't work, does the call drop after 30 seconds or so? If yes, you have a NAT issue. Either way, there's a few steps to try:<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">No, it doesn't cut off at all.<o:p></o:p></span></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">1. Make sure STUN is enabled on Jitsi<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">I had a look but couldn't find a STUN setting anywhere.?<o:p></o:p></span></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">2. Connect a second client to see if you can get audio both ways<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">3. Manually set external_sip_ip and external_rtp_ip in your SIP profile<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">4. Set aggressive_nat_detection to yes in your SIP profile<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial","sans-serif"">I will try these other suggestions later.<br>
Thanks again<br>
<br>
Richard<o:p></o:p></span></p>
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<p class="MsoNormal"><br>
<o:p></o:p></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Step 4 will get things working in most cases, but it can break endpoints in certain circumstances. Use with caution. Some bedtime reading:<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><a href="http://wiki.freeswitch.org/wiki/NAT" target="_blank">http://wiki.freeswitch.org/wiki/NAT</a><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><a href="https://wiki.freeswitch.org/wiki/Auto_NAT" target="_blank">https://wiki.freeswitch.org/wiki/Auto_NAT</a><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><a href="https://wiki.freeswitch.org/wiki/NAT_Traversal" target="_blank">https://wiki.freeswitch.org/wiki/NAT_Traversal</a><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><a href="https://wiki.freeswitch.org/wiki/General_NAT_example_scenarios" target="_blank">https://wiki.freeswitch.org/wiki/General_NAT_example_scenarios</a><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#888888">-Francis<o:p></o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> <o:p></o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">On 2014-05-28 05:06, Richard Mace wrote:<o:p></o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Hi Francis,<br>
Thanks for your reply.<br>
It was the actual demo ivr that I was trying because I wanted to do an echo test by pressing the digit.<br>
I can hear the DTMF dial but nothing happens?<o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Richard<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">On 27 May 2014 15:09, "Francis" <<a href="mailto:sms@icefire.qza.net.au" target="_blank">sms@icefire.qza.net.au</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Hi Richard,<br>
<br>
When you say "dial a DTMF digit", do you mean during the call? If that's the case, you'll only get a response from an in-call macro or IVR if the call is local. Depending on the soft client, you may not hear digits if you press them during a call, but they
will still go through. Try the demo IVR and see what happens.<br>
<br>
To your second question, if you are using RFC-2833 (the preferred method), then DTMF will be sent on the RTP port, so you won't need any extra settings. If you can send and receive audio, then DTMF should work.<br>
<br>
Francis<br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">On 27/05/2014 10:53 PM, Richard Mace wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Hi,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Sorry to add to my original post, but, I have opened ports 5060-5070 and 10000-20000.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Is there a particular port that relates to DTMF or is is likely to be some kind of NAT issue?<br>
<br>
Richard<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">On 27 May 2014 07:31, Richard Mace <<a href="mailto:richard.mace@gmail.com" target="_blank">richard.mace@gmail.com</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Hi All,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I have a FreeSWITCH server running behind a firewall and can successfully connect a Jitsi software client to the server remotely. I can dial 5000 from Jitsi and hear audio,
but when I dial a DTMF digit,nothing happens.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">I have tried configuring Jitsi to use different DTMF methods, but none seem to work.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">It is a vanilla install of FreeSWITCH, Running on Debian 7 installed via the packages so the config files will be default.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Any ideas?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Thanks<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Richard<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<pre>_________________________________________________________________________<o:p></o:p></pre>
<pre>Professional FreeSWITCH Consulting Services:<o:p></o:p></pre>
<pre><a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a><o:p></o:p></pre>
<pre><a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>FreeSWITCH-powered IP PBX: The CudaTel Communication Server<o:p></o:p></pre>
<pre><a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Official FreeSWITCH Sites<o:p></o:p></pre>
<pre><a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><o:p></o:p></pre>
<pre><a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><o:p></o:p></pre>
<pre><a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>FreeSWITCH-users mailing list<o:p></o:p></pre>
<pre><a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.freeswitch.org</a><o:p></o:p></pre>
<pre><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><o:p></o:p></pre>
<pre>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><o:p></o:p></pre>
<pre><a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><o:p></o:p></pre>
</blockquote>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><br>
_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>
<a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>
<a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><o:p> </o:p></span></p>
<pre>_________________________________________________________________________<o:p></o:p></pre>
<pre>Professional FreeSWITCH Consulting Services:<o:p></o:p></pre>
<pre><a href="mailto:consulting@freeswitch.org" target="_blank">consulting@freeswitch.org</a><o:p></o:p></pre>
<pre><a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>FreeSWITCH-powered IP PBX: The CudaTel Communication Server<o:p></o:p></pre>
<pre><a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>Official FreeSWITCH Sites<o:p></o:p></pre>
<pre><a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><o:p></o:p></pre>
<pre><a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><o:p></o:p></pre>
<pre><a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><o:p></o:p></pre>
<pre><o:p> </o:p></pre>
<pre>FreeSWITCH-users mailing list<o:p></o:p></pre>
<pre><a href="mailto:FreeSWITCH-users@lists.freeswitch.org" target="_blank">FreeSWITCH-users@lists.freeswitch.org</a><o:p></o:p></pre>
<pre><a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><o:p></o:p></pre>
<pre>UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><o:p></o:p></pre>
<pre><a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><o:p></o:p></pre>
</blockquote>
</div>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_________________________________________________________________________<br>
Professional FreeSWITCH Consulting Services:<br>
<a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br>
<a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>
<br>
FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>
<a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>
<br>
Official FreeSWITCH Sites<br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>
<a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>
<a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>
<br>
FreeSWITCH-users mailing list<br>
<a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>
<a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>
UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>
<a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><o:p></o:p></p>
</blockquote>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
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