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<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A">Thanks Steven. I did what Mario suggested and it worked fine (ie proof of concept). I like this approach for determining which to use.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org]
<b>On Behalf Of </b>Steven Schoch<br>
<b>Sent:</b> Wednesday, April 23, 2014 2:54 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] Distinctive Ring<o:p></o:p></span></p>
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<p class="MsoNormal">We use Polycom SoundPoint IP phones. I don't know if this is the 'correct' way to do it, but this makes the phones ring differently for internal calls. I have these lines in the dialplan/default.xml file:<o:p></o:p></p>
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<p class="MsoNormal"> <extension name="Local_Extension"><o:p></o:p></p>
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<p class="MsoNormal"> <condition field="destination_number" expression="^(5[0-6][0-9])$" require-nested="false"><o:p></o:p></p>
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<p class="MsoNormal"> <condition field="${accountcode}" expression="^.+$"><o:p></o:p></p>
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<p class="MsoNormal"> <action application="export" data="alert_info=internal"/><o:p></o:p></p>
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<p class="MsoNormal"> </condition><o:p></o:p></p>
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<p class="MsoNormal">The 'accountcode' variable is set when it's a local phone calling. As I said, I'm not sure if that's the "right" way to do it, but it works.<o:p></o:p></p>
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<p class="MsoNormal">The 'alert_info' variable causes the 'Alert-Info' header to be set, which the Polycom phones use to determine which ringer to use. I have no idea if the Cisco phones use the same header.<o:p></o:p></p>
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<p class="MsoNormal">We also use a third ring tone when a caller uses the "Dial by Name" feature. The theory was that these calls are not as important because the caller doesn't know my extension. In practice, this is useless because I just look at the Caller-ID.<o:p></o:p></p>
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<p class="MsoNormal">On the "operator" calls, it looks like this:<o:p></o:p></p>
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<p class="MsoNormal"> <extension name="operator"><o:p></o:p></p>
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<p class="MsoNormal"> <condition field="destination_number" expression="^operator$"><o:p></o:p></p>
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<p class="MsoNormal"> <action application="export" data="alert_info=external"/><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">You can't dial an alpha number from a phone, so that comes from a transfer from the IVR.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-- <o:p></o:p></p>
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<p class="MsoNormal">Steve<o:p></o:p></p>
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<p class="MsoNormal">On Wed, Apr 23, 2014 at 7:31 AM, Sean Devoy <<a href="mailto:sdevoy@bizfocused.com" target="_blank">sdevoy@bizfocused.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><img border="0" width="31" height="31" id="Picture_x0020_1" src="cid:image001.gif@01CF5F47.30B26C70" alt="cid:image001.gif@01CF5F47.30B26C70"><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#44546A">Hi All,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#44546A"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#44546A">I want to make the destination phone have a different ring for Internal Calls and External Calls. We use Cisco SPA504Gs which have 10 system and 2 user
defined rings to choose from for “default ring”. They also have 10 “alternate ring patterns”, but I am at a loss how to cause the phone to use an alternate ringer.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#44546A"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#44546A">Everything I see in the wiki has to do with ringback. Unless I misunderstand, that is the ring the caller hears. I want the phone to notify the callee
this is a different call type.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#44546A"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#44546A">The only thing I have come up with is to setup 2 different Line Keys with different ringers and direct the calls appropriately. Besides requiring an
extra <user>, it complicates the dialplan significantly.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#44546A"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#44546A">Thanks in advance,</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#44546A">Sean</span><o:p></o:p></p>
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