<div dir="ltr">We use Polycom SoundPoint IP phones. I don't know if this is the 'correct' way to do it, but this makes the phones ring differently for internal calls. I have these lines in the dialplan/default.xml file:<div>
<br></div><div><div> <extension name="Local_Extension"></div><div> <condition field="destination_number" expression="^(5[0-6][0-9])$" require-nested="false"></div>
<div> <condition field="${accountcode}" expression="^.+$"></div><div> <action application="export" data="alert_info=internal"/></div><div> </condition></div>
<div><br></div><div>The 'accountcode' variable is set when it's a local phone calling. As I said, I'm not sure if that's the "right" way to do it, but it works.</div><div><br></div><div>The 'alert_info' variable causes the 'Alert-Info' header to be set, which the Polycom phones use to determine which ringer to use. I have no idea if the Cisco phones use the same header.</div>
<div><br></div><div>We also use a third ring tone when a caller uses the "Dial by Name" feature. The theory was that these calls are not as important because the caller doesn't know my extension. In practice, this is useless because I just look at the Caller-ID.</div>
<div><br></div><div>On the "operator" calls, it looks like this:</div><div><br></div><div><div> <extension name="operator"></div><div> <condition field="destination_number" expression="^operator$"></div>
<div> <action application="export" data="alert_info=external"/></div></div><div><br></div><div>You can't dial an alpha number from a phone, so that comes from a transfer from the IVR.</div>
<div><br></div><div>-- </div><div>Steve</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, Apr 23, 2014 at 7:31 AM, Sean Devoy <span dir="ltr"><<a href="mailto:sdevoy@bizfocused.com" target="_blank">sdevoy@bizfocused.com</a>></span> wrote:<br>
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<p class="MsoNormal"><span style="color:rgb(68,84,106)">Hi All,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(68,84,106)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(68,84,106)">I want to make the destination phone have a different ring for Internal Calls and External Calls. We use Cisco SPA504Gs which have 10 system and 2 user defined rings to choose from for “default ring”. They
also have 10 “alternate ring patterns”, but I am at a loss how to cause the phone to use an alternate ringer.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(68,84,106)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(68,84,106)">Everything I see in the wiki has to do with ringback. Unless I misunderstand, that is the ring the caller hears. I want the phone to notify the callee this is a different call type.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(68,84,106)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(68,84,106)">The only thing I have come up with is to setup 2 different Line Keys with different ringers and direct the calls appropriately. Besides requiring an extra <user>, it complicates the dialplan significantly.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(68,84,106)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(68,84,106)">Thanks in advance,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(68,84,106)">Sean</span></p></div></div></blockquote></div><br></div></div></div>