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<div class="WordSection1">
<p class="MsoNormal"><span style="color:#44546A">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">I have just installed a new site where the receptionist has a CISCO SPA phone and 32 key extended keypad. The buttons on the keypad are used like an operator console for various extensions. They provide Busy
Line Feature (BLF or BLA) and Speed Dial (sd). I will update the CISCO SPA section of the WIKI to document how to do this as soon as I get an email with my username and password back!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">However, I think I need some clarification on “pickup” verses “intercept”. To me these two dialplans are exactly equivalent, please correct me if I missed something. Note, I have restricted the pickup “group”
to the dialed extension, eliminating the problem of multiple incoming calls when picking up in a “group”.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Scenario 1:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Main dialplan routes call to extension “10” (simplified version):<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"><</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">2digit_internal</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">field</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">destination_number</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">expression</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">^(10)$</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> [SNIP …]</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">db</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">insert/call_pickup_uuid/${destination_number}/${uuid}</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">bridge</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">{sip_invite_domain=[REDECTED]}user/${destination_number}@[REDECTED]</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">answer</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">voicemail</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">default
voicemail_ESTA $1</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">hangup</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"></</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">The application “db” line is the key to link to the events.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Now when the receptionist sees extension 10 blinking and unanswered, she can press that key to “pickup” that ringing line.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">(The Cisco phone dials **10) That dialplan is:<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">directed-call-pickup</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">field</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">destination_number</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">expression</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">^\*\*(\d\d)$</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">answer</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">intercept</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">${db(select/call_pickup_uuid/$1)}</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">sleep</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">2000</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">The receptionist “intercepts” the call by uuid stored in the above dialplan.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Scenario 2: (same, but different dial plan)<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"><</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">2digit_internal</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">field</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">destination_number</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">expression</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">^(10)$</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> [SNIP …]</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">bridge</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">{sip_invite_domain=[REDECTED]}user/${destination_number}@[REDECTED],
pickup/$1</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue"> /></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">answer</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">voicemail</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">default
voicemail_ESTA $1</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">hangup</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"></</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">No application “db” line, instead added “, pickup/10” to the bridge line.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Now when the receptionist sees extension 10 blinking and unanswered, she can press that key to “pickup” that ringing line.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">(The Cisco phone dials **10) That dialplan is:<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">directed-call-pickup</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">field</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">destination_number</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">expression</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">^\*\*(\d\d)$</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">answer</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">pickup</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">$1)}</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> <</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">sleep</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">2000</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">"</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue"> </</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">></span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">So, is this just two different ways to skin a cat or are there subtleties that make one a preferred implementation?
<o:p></o:p></span></p>
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