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<p class="MsoNormal"><span style="color:#44546A">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">I have just installed a new site where the receptionist has a CISCO SPA phone and 32 key extended keypad.&nbsp; The buttons on the keypad are used like an operator console for various extensions.&nbsp; They provide Busy
 Line Feature (BLF or BLA) and Speed Dial (sd). I will update the CISCO SPA section of the WIKI to document how to do this as soon as I get an email with my username and password back!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">However, I think I need some clarification on &#8220;pickup&#8221; verses &#8220;intercept&#8221;.&nbsp; To me these two dialplans are exactly equivalent, please correct me if I missed something.&nbsp; Note, I have restricted the pickup &#8220;group&#8221;
 to the dialed extension, eliminating the problem of multiple incoming calls when picking up in a &#8220;group&#8221;.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Scenario 1:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Main dialplan routes call to extension &#8220;10&#8221; (simplified version):<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">2digit_internal</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
 &gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">field</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">destination_number</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">expression</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">^(10)$</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
 &gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;[SNIP &#8230;]</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;&lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">db</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">insert/call_pickup_uuid/${destination_number}/${uuid}</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">bridge</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">{sip_invite_domain=[REDECTED]}user/${destination_number}@[REDECTED]</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;
 /&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">answer</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">voicemail</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">default
 voicemail_ESTA $1</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">hangup</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp; &lt;/</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&lt;/</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&gt;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">The application &#8220;db&#8221; line is the key to link to the events.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Now when the receptionist sees extension 10 blinking and unanswered, she can press that key to &#8220;pickup&#8221; that ringing line.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">(The Cisco phone dials **10) That dialplan is:<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">directed-call-pickup</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">field</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">destination_number</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">expression</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">^\*\*(\d\d)$</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">answer</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">intercept</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">${db(select/call_pickup_uuid/$1)}</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">sleep</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">2000</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;/</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp; &lt;/</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">The receptionist &#8220;intercepts&#8221; the call by uuid stored in the above dialplan.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Scenario 2:&nbsp; (same, but different dial plan)<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">2digit_internal</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
 &gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">field</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">destination_number</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">expression</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">^(10)$</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
 &gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;[SNIP &#8230;]</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">bridge</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">{sip_invite_domain=[REDECTED]}user/${destination_number}@[REDECTED],
 pickup/$1</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp; /&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">answer</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">voicemail</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">default
 voicemail_ESTA $1</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">hangup</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp; &lt;/</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&lt;/</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&gt;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">No application &#8220;db&#8221; line, instead added &#8220;, pickup/10&#8221; to the bridge line.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">Now when the receptionist sees extension 10 blinking and unanswered, she can press that key to &#8220;pickup&#8221; that ringing line.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">(The Cisco phone dials **10) That dialplan is:<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">name</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">directed-call-pickup</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">field</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">destination_number</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">expression</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">^\*\*(\d\d)$</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">answer</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">pickup</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">$1)}</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">action</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">application</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">sleep</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">
</span><span style="font-size:9.5pt;font-family:Consolas;color:red">data</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">=</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">2000</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext">&quot;</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">/&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;/</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">condition</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:9.5pt;font-family:Consolas;color:blue">&nbsp;&nbsp;&nbsp; &lt;/</span><span style="font-size:9.5pt;font-family:Consolas;color:#A31515">extension</span><span style="font-size:9.5pt;font-family:Consolas;color:blue">&gt;</span><span style="font-size:9.5pt;font-family:Consolas;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A">So, is this just two different ways to skin a cat or are there subtleties that make one a preferred implementation?
<o:p></o:p></span></p>
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