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<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A">Adelia,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A">Is everything in one large subnet? I see 10.1.50.n addresses as well as 10.50.1.n addresses. That means you have 2 subnets OR you have subnet mask of 255.255.0.0. That is
certainly a valid mask for that private subnet, but everything must be using the same subnet.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A">If you instead have a NAT router connecting these subnets, they are not on the “same internal network” and you have a NAT/SIP ALG issue as Brian stated.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A">If they are all on a single subnet w/ 255.255.0.0, something must be different in the configuration of the phones or directory entries.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A">Let us know what you have for actual topography. What routers and switches are involved?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A">Sean<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Verdana","sans-serif";color:#44546A"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> freeswitch-users-bounces@lists.freeswitch.org [mailto:freeswitch-users-bounces@lists.freeswitch.org]
<b>On Behalf Of </b>Adelia C.<br>
<b>Sent:</b> Monday, March 24, 2014 8:03 PM<br>
<b>To:</b> FreeSWITCH Users Help<br>
<b>Subject:</b> Re: [Freeswitch-users] SjPhone not sending its IP in VIA<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri","sans-serif"">Thank you Brian.<br>
Can this be the case, even though I copied the log from the SjPhone log? That log already shows the missing IP.<br>
All clients are on the same internal network, this is a testing environment and not PROD.<br>
If ALG would be the culprit, shouldn't all soft clients be affected?<br>
Thanks for taking time to help.<br>
A.C.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Calibri","sans-serif"">From:
<a href="mailto:brian@freeswitch.org">brian@freeswitch.org</a><br>
Date: Mon, 24 Mar 2014 18:38:15 -0500<br>
To: <a href="mailto:freeswitch-users@lists.freeswitch.org">freeswitch-users@lists.freeswitch.org</a><br>
Subject: Re: [Freeswitch-users] SjPhone not sending its IP in VIA<o:p></o:p></span></p>
<pre>Sounds like you have yourself a broken SIP ALG in the path.<br>--<br>Brian West<br><a href="mailto:brian@freeswitch.org">brian@freeswitch.org</a><br>FreeSWITCH Solutions, LLC<br>PO BOX 2531<br>Brookfield, WI 53008-2531<br>Twitter: @FreeSWITCH , @briankwest<br><a href="http://www.freeswitchbook.com" target="_blank">http://www.freeswitchbook.com</a><br><a href="http://www.freeswitchcookbook.com" target="_blank">http://www.freeswitchcookbook.com</a><br> <br>T: +1.918.420.9001 | F: +1.918.420.9002 | M: +1.918.424.WEST<br>iNUM: +883 5100 1420 9001<br>ISN: 410*543<br>Skype:briankwest<br>PGP Key: <a href="http://www.bkw.org/key.txt" target="_blank">http://www.bkw.org/key.txt</a> (AB93356707C76CED)<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>On Mar 24, 2014, at 6:10 PM, Adelia C. <<a href="mailto:hexade@hotmail.com">hexade@hotmail.com</a>> wrote:<br> <br>> Registering different users with a FreeSwitch PBX.<br>> One of the users is not sending its VIA info. SIP Register is getting to FreeSwitch without the last hop info.<br>> <br>> Good user SIP Register (as copied from SjPhone logs):<br>> <br>> 2014-03-24 22:30:29.848 UDP LOCAL->10.50.1.152:5060<br>> REGISTER <a href="sip:10.50.1.151">sip:10.50.1.151</a> SIP/2.0<br>> Via: SIP/2.0/UDP 10.50.1.151;branch=z9hG4bK0a320197000003c15330b205000007ea0000028f;rport<br>> From: "unknown" <<a href="sip:1000@10.50.1.151">sip:1000@10.50.1.151</a>>;tag=252966603e7f<br>> To: <<a href="sip:1000@10.50.1.151">sip:1000@10.50.1.151</a>><br>> Contact: <<a href="sip:1000@10.50.1.151">sip:1000@10.50.1.151</a>>;expires=60<br>> Call-ID: 2C84588A287641818D3DC8FA18F6A3880x0a320197<br>> CSeq: 263 REGISTER<br>> Expires: 60<br>> Max-Forwards: 70<br>> User-Agent: SJphone/1.65.377a (SJ Labs)<br>> Content-Length: 0<br>> <br>> Bad user SIP Register (as copied from SjPhone logs):<br>> <br>> 2014-03-24 22:35:38.975 UDP LOCAL->10.50.1.152:5060<br>> REGISTER <a href="sip:10.1.50.143">sip:10.1.50.143</a> SIP/2.0<br>> Via: SIP/2.0/UDP ;branch=z9hG4bK00000000000000fc5330b32b000014fb0000003a;rport<br>> From: "unknown" <<a href="sip:1007@10.1.50.143">sip:1007@10.1.50.143</a>>;tag=fac15ab67d8<br>> To: <<a href="sip:1007@10.1.50.143">sip:1007@10.1.50.143</a>><br>> Contact: <<a href="sip:1007@">sip:1007@</a>>;expires=120<br>> Call-ID: FFD4E989F2F941EE80397C57E4B079D80x00000000<br>> CSeq: 59 REGISTER<br>> Expires: 120<br>> Max-Forwards: 70<br>> User-Agent: SJphone/1.65.377a (SJ Labs)<br>> Content-Length: 0<br>> <br>> Note the different VIAs and CONTACTs. <br>> Anyone seen this before? Of all SjPhone users I configured for my colleges, this one is not working and I can't figure what the difference is.<br>> I can't spot the difference in what I set up amongst multiple users (OS not unique, same install, same profile configs). This one user can't register.<br>> <br>> Thx!<br>> A.C.<br>> _________________________________________________________________________<br>> Professional FreeSWITCH Consulting Services:<br>> <a href="mailto:consulting@freeswitch.org">consulting@freeswitch.org</a><br>> <a href="http://www.freeswitchsolutions.com" target="_blank">http://www.freeswitchsolutions.com</a><br>> <br>> FreeSWITCH-powered IP PBX: The CudaTel Communication Server<br>> <a href="http://www.cudatel.com" target="_blank">http://www.cudatel.com</a><br>> <br>> Official FreeSWITCH Sites<br>> <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br>> <a href="http://wiki.freeswitch.org" target="_blank">http://wiki.freeswitch.org</a><br>> <a href="http://www.cluecon.com" target="_blank">http://www.cluecon.com</a><br>> <br>> FreeSWITCH-users mailing list<br>> <a href="mailto:FreeSWITCH-users@lists.freeswitch.org">FreeSWITCH-users@lists.freeswitch.org</a><br>> <a href="http://lists.freeswitch.org/mailman/listinfo/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/listinfo/freeswitch-users</a><br>> UNSUBSCRIBE:<a href="http://lists.freeswitch.org/mailman/options/freeswitch-users" target="_blank">http://lists.freeswitch.org/mailman/options/freeswitch-users</a><br>> <a href="http://www.freeswitch.org" target="_blank">http://www.freeswitch.org</a><br> <o:p></o:p></pre>
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